Cap is great at explaining every step. Great person all around. As always your techs are awesome!
Over the years Greg Mann has always been honest, courteous and professional.
The person who helped me was named Mike. He was extremely helpful.
Ellen was wonderful to work with. I will definitely connect with her again the next time I need service.
Nothing but issues trying to get my tire fixed. From non returned calls from the service department, to flat out dropping the ball and not submitting a claim, to not submitting a warranty claim until the appt to be fixed was set to flat out being LIED to by the finance officer about the warranty coverage. 100% failure by Bob Tyler. I will not continue to support or buy anything from this dealership again and will leave reviews reflecting the lies told in order to sale a warranty package that does not cover anything you are told it will.
This feedback is in reference to my return visit on Monday 4-27-2026.I had a concern about my service of brake pads replaced and rotor turned. My brakes were still making a noise and my brakes pedal lacked firmness.I was treated with respect and all my concerns addressed along with my request to reassure me my brakes were done correctly and working properly.The most important thing as a customer is how problems are handled addressed and resolved.Problems happen but resolutions are the keys to building trust and confidence to return.I am very grateful to Cap Peavy and James that I can say I am not only satisfied but very satisfied.I feel confident in returning,knowing if any future problems arise they will be addressed respectfully.
I can’t say enough positive things about Crystal Bolyard! She was super courteous, responsive, eager to help with any questions and significantly added to the positive experience. I would hope to have her every time I bring a car in for service.
Ron D
The psi in my tires was not adjusted.
In all 4 tires it has gone down 5 psi or more indicating bob tyler Toyota technician did not do what they said.
Do not contact me. I will not be coming back.
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Crystal is the best! After bringing my Tacoma in with what appeared to be a speed sensor issue, she reassured us that they would conduct a thorough diagnostics test and get to the bottom of the issue. Throughout the time that the service department had my truck, Crystal kept us informed and relayed all relevant information. She’s polite as can be and really adds to the overall experience with Bob Tyler Toyota.
Greg is excellent professional and covers everything well.
Took care of us, kept us informed.
waiting time was 3 hours for oil change and tire rotation and wheel balance.
Went to car wash today and a wiper blade from the left side went flying across my windshield.( No! My wipers weren’t on!) When I got out of the tunnel I pulled over and had attendant find it. He went to put it back on but both wiper blades were ok. So he figured it had been left in the “wiper well” of windshield and the water pressure pushed it out. Weird.
He said, “Shame on Toyota.” I’m just glad it wasn’t one of the new blades!
Ellen's ???? best person I have ever had
You got the car done quickly and correctly.
Greg is the best SA I have worked with.
Kudos to Crystal. I was very pleased with the service she provided me today. Especially, informing me on what my car issues were & the process for repairs. My wait time was not l9ng at all.
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