Charles was good. The tech that worked on the vehicle and whoever does the QA not so much. My wife and kids drove off the premises with a loose panel and missing screws from under the vehicle. Who knows what else wasn’t done right. I dropped the car off @9am picked up at 530pm and all that was done was a recall and 2 battery filters. Unsatisfactory performance and this is why I have avoided bob Tyler Toyota Pensacola as much as possible.
ROWE WAS EXTREMELY PROFESSIONAL VERY POLITE AND ANSWERED ALL MY QUESTIONS AND CONCERNS..HE WAS VERY TRANSPARENT AND APPEARANCE WAS PROFESSIONAL AND MANNERISM WAS KIND AND INFORMATIVE .HE MADE ME FEEL VALUED AS A CUSTOMER
I dont know who Greg Mann is, but I got a text message at 1:19pm today signed by Greg Mann saying that my vehicle was ready when it wasn't. I clocked out of work and got a ride up to the dealership to pick up my car and it was still in the repair process. Then Phil told me that your automated system is messed up and does that alot. Seems to me you paid too much for that automated system.
I didn't see crystal.a different processor serviced me.
Everything went good Christopher was great thank you
Very friendly and fast service.
No communication of inspection without my askimg. Spent just shy of 2 hours getting an oil change with what comes across to me as a "casual" attitude with large swaths of time with no apparent progress toward hetting my vehicle out in the most timely periid possible.
Very satisfied with Mr. Greg Mann professional and job done! I do appreciated for taking care my vehicle. Keep the good service and job.
RJ was able to answer and explain any questions I had about the service to my vehicle in an easy to understand but not demeaning manner! Sincere and thorough service. Thank you ????
My service appointment was easily handled and Woody helped it run smoothly. He kept me updated and answered all of my questions.
Just wanted to recognize Charles "Cap" Peavy on the Outstanding Customer Aervice he provided me while my truck was in for service. From initial contact and quote, to providing updates on my vehicle all the thru completion and pick up.
Cap kept me informed and was Great to work with.
My hope is this message finds it's way to the right people in management so they can provide a more formal and deserving form of recognition.
Thank You
Mike S
Charles was awesome! He kept me informed and had me checked in and out in minimal time. Nice job!!
Phillip Woody was very personal and did an excellent job managing the service of my vehicle. My next visit for service, I will request him if he’s available. All other personnel experienced were very professional also.
It was worth the drive from Destin.
Ryan Christensen was both very professional and personable, a great combination. Thanks for your service!
Thank you.
When you get a chance could you please fix the name on the account
Please don't replace the operators setting appointments with AI, that was a trainwreck working with whatever platform being used.
Quickly was in and out for my 10K mile service.
I bring the car in and part of the problems I was asking to look at was noise coming from the drivers front tire. The noise was confirmed by the technician and was told that it is probably a tire or a wheel issue. Just not the answer I was expecting from the dealership about noise coming from my car. It’s like going to the doctor with a fever and the doctor says we know you have a medical issue, but we cannot figure it out. So, go home and good luck!
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