Waited almost 3 hrs for an alignment with a toddler, they don’t take that long I used to work at a shop.
Greg explained everything and answered any questions I had before and after my service. Great customer service
From the purchasing of my vehicle to each and every service I have had completed with Bob Tyler Toyota, everything has been great!
Greg has been our service advisor for several years. We can always depend on him to give us good service and keep us updated with our service progress and what our car needs to keep it in good condition.
I had to pay for a diagnostic test on a vehicle that is still under warranty, which was frustrating. The service manager (whose name I unfortunately can’t remember) was difficult to work with and did not provide a positive customer service experience. The cashiers were equally disappointing, showing very little professionalism or personality.
What was most frustrating was receiving a text message that my vehicle was ready. Based on what I was told over the phone, I expected that my oil change had been completed. Instead, after waiting an hour, I found out my car had simply been sitting there. The lack of communication and poor customer service made for a very disappointing experience.
Great communication and service from front to back? Thank you
My car was covered inside and out with hand and **** prints on the seat, center console,inside and out of the doors, gas door cover, hood. Ms. **** did her best to wipe up the huge mess but I was still left with a mess to clean up when I brought my car home. Toyota should have detailed my car before my keys were ever handed over to me after my oil change.
Brandi was so nice and helpful in making what I needed for my car quick and easy.
Crystal is amazing, she is very personable and kind. She answered every question I had and gave suggestions and options. This woman deserves a raise and make sure you keep her.
In and out in a reasonable amount of time.
Cap and the mechanic did a great job! Thank you!
Only suggestion I would have is that the service manager would follow up once the vehicle is done and communicate that to the customer on any other type of findings or suggestions for the next service. Other than all that is a it was a great experience. Thank you.
Serena has always done a great job answering my questions and helping me in a time I y manner
Hii Toyota!! I highly recommend Ms.Dustie.She went above and beyond to help me throughout the entire process. Not only was she professional, patient, and knowledgeable, but she genuinely cared about making sure I was taken care of. She even offered her personal phone number and arranged to give me a ride in the morning when I needed assistance. That level of customer service is rare these days. I truly appreciate everything she did and would absolutely recommend her to my friends and family. Tiffany T
Explained all work and results.
Good Job!
I have never had the customer service that I experienced at Bob Tyler Toyota. I will never go any where else. I was treated with dignity and respect. The person that helped me was Kathleen. She scheduled an appointment, was present when I arrived and handled everything my car needed. She came and told me the car was finished in a small amount of time. I will always call Ellen with future car questions. Thank you for your service Ellen.
Great job, arrived. Checked in and work was completed and away I went. Thank you Chris
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