Chris did a good job in explaining the inspection results and had no problem in answering my questions.
Today I had a service appointment with Dusty, total time there was about 2 hours, which is expected at a dealership.
When she eventually told me my car was ready, I was simply handed my repair order and told that my car was ready. I asked about the multi-point inspection, and she stated that everything looked good.
However, I was not provided with the inspection report showing the condition of my brake pads, filters, fluid levels, or any other vehicle health information. I also was not given any recommendations for upcoming maintenance or repairs.
In fact, I had to specifically ask whether the oil change and tire rotation had been completed. Normally, a service advisor would review the work performed and explain any findings, such as, “We completed these services on your vehicle,” or “Our technicians recommend this service in the near future.” Unfortunately, none of that information was communicated during my visit.
This isn’t worthy of a Google review or anything but I just felt like I should make someone aware of it.
I did leave feeling unsure about the overall condition of my vehicle and the services that were performed, repair orders aren’t something I read everyday, they can be difficult to understand.
The service advisor was fine, I have no issues with that person. I do take issue with the amount of time it took for an oil change and tire rotation, with a scheduled appoint. A service that should take no more than an hour took three hours. Also, compared to other Toyota dealerships I've been to (Fort Walton Beach, Eastern Shore), the customer convenience area (coffee, water, snacks, etc.), the setup at Bob Tyler Toyota is terrible. Due to the multiple negative experiences at your dealership I will not be back and will pass the details of my experience to anyone who asks.
Greg demonstrated respect for the customer. I don't see that alot! I will continue to have my auto service work supervised by him.
Complete professionalism from the entire staff.
Brandi provided excellent service, one of the best I’ve had.
Crystal was fantastic. Not her fault I went in for a 100ish thousand mile. my initial breakdown of what time do was ABSOLUTELY ridiculous. Brake overhaul fora ludicrous amount if money and ABSO-FRIKKEN-LUTELY unnecessary same with the whole battery replacement GARBAGE fir another couple hundred bucks. UN-PHUCKIN- necessary NOTHING wrong with the battery as a matter of fact it's STILL under warranty. A lot of Pickle and diming. I pretty much got a basic once over and an oil change got a new belt and was charged $750.00 I feel like I was taken advantage of. I won't be back.????
Brandi was fantastic! She respected the fact that I had time restraints and was very professional and service oriented.
Greg is my goto for the best Toyota service!
After taking the car from your shop I came and parked it in my house for two hours and went back to restart the engine and the same problem that i saw bedore bringing it for the diagnosis and repaires is what I see again on the dashboard.
Woody did an excellent job. I am a tough customer but he was right on point. Kudos to Woody!!
Great service from Crystal.
Appreciate the fast, courteous, and efficient service provided
Cap Peavy was very helpful in this ordeal of needing a repair on my Sienna.
Nicholas was the nicest service tech I’ve dealt with there
Serenah with an “H”. LOL.
Nick was very helpful and professional
First, I don't want a rep to call me. Bringing in my new car for it's first service was an ordeal. Too many steps just to top off fluids and rotate tires. I could of gone to a tire center and had the same service and would have only had to talk to one person. No greeter, no service coordinator, no cashier, and no porter. One person would have done all that and it would have taken half the time.
Timely service. Helpful staff.
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