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Real Reviews From Verified Customers

Service Center Review Summary

5 star 450 reviews 62%
4 star 185 reviews 25%
3 star 14 reviews 2%
2 star 46 reviews 6%
1 star 35 reviews 5%
Review Us
Richard P.
5 out of 5
4/14/2026
No complaints
Terrie B.
5 out of 5
4/13/2026
Michael was great!!
Nichole G.
4 out of 5
4/12/2026
It was a lovely experience!
Aaron W.
5 out of 5
4/12/2026
Michael is the BEST! He is the ONLY reason I continue to have my car serviced at Horne Hyundai. Give him a raise!
Donovan K.
4 out of 5
4/11/2026
I hope Killian stays at the dealership service department. Excellent communication and customer service. No upsell for unneeded repairs.
Patrica B.
2 out of 5
4/11/2026
Mechanically, great, service great. Still cleaning the grease off my white leather.
Kate L.
1 out of 5
4/11/2026
Took 5 minutes after pulling in for service rep to check in my car. Then just way too long of a wait for service (3 1/2 hours when told maybe 2 hours) and no communication about delay. Also saw my car was ready and had to find service rep to finally get it and checkout. Hoping it was a one time situation. No need to contact me - I’ve let you know the problem.
Curtis W.
5 out of 5
4/11/2026
Michael very good to wrk with. Done when he said it would be! Very satisfied with Horne Hyundai
Mittal S.
4 out of 5
4/11/2026
They said that we have a recall for the vehicle, and for the last six months, they have been saying that they don't have parts for it. I am very disappointed with that. I think the government has to stop Hyundai from manufacturing new vehicles because if they aren't able to fix old vehicle recalls, then there is no need to produce new vehicles.
Theodore V.
5 out of 5
4/11/2026
The service person was very professional and his name was Mike. I would recommend anyone to your service department
Kevin O.
4 out of 5
4/11/2026
Horne Hyundai had me in and out in 30 minutes. They gave me a written report showing everything the did and checked. Then they explained everything to me. It was a perfect experience.
Nicole F.
5 out of 5
4/10/2026
Colby always makes my trip to hyundai to get an oil change a pleasant one. He's an amazing asset and deserves a fat pay raise!
Kerry A.
5 out of 5
4/10/2026
Everything went great
Gabriel B.
5 out of 5
4/10/2026
Colby was awesome and let me know everything in a quick and easy manner.
Andrew P.
2 out of 5
4/9/2026
I brought in for security update and oil change and tire rotation. They did the vehicle check filmed very GOOD. I chose to not do anything at the moment, I had other expenses more important, and these were not immediate. I went to get vehicle with wife , I found tire damage I ended up paying for two of four tires you guys ate the other two, I paid for alignment then they told me battery was bad ? They didn’t clean up tire lubricant. I then took car to O’ Reilly and had them do CCA test they said battery was great. I have only used Horne for service this was not the service I expect. I understand things happen I’ve done service for over thirty years sometimes the company has to eat there mistakes and not ask others to pay more.
Lisa S.
5 out of 5
4/9/2026
Friendly, knowledgeable and accommodating. This was my first time with your service department. I must say, they put all other experiences to shame. I’m so happy with my purchase.
David T.
4 out of 5
4/9/2026
Andre Hickman is a fantastic representative
John W.
4 out of 5
4/9/2026
Got in at the reservation time. Got the car back within the time Colby stated. Everything was great.
Bruce E.
5 out of 5
4/9/2026
Service advisor was very helpful!
Esther G.
5 out of 5
4/9/2026
Effu ient, friendly totally taken cRe of

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