My truck was said to be fixed and the problem still exist even after I told them that the problem was in the transmission and not the balance of the tires. I’m still having the same issue and the truck will be returned tomorrow.
I originally came to get a diagnosis with the scanner, I was told what it said but was not given a sheet with the specific codes or any information containing them. Then when I tried to pick the car up after service I called around 5:45 and was essentially transferred around and left on hold until. The service center closed so that no one had to help me when I just wanted the key to be left at the front so I could pick my car up that evening. Very unprofessional.
I had to call three different times just to speak to a service advisor to set and appointment. Disgraceful.
When the work was finally completed, I was overcharged by more than $100 which was blamed on a 'new system'. I am awaiting a credit back to my credit card.
I have had similar issues in the past. The only reason I have gone to Toyota of Murfreesboro more than once is because I have a Lexus and choose not to drive all the way to Nashville. Management of service at this dealership is shameful. Also, your scheduling app is not compatible with Apple's Safari browser. Pathetic!
Antonio went above and beyond today. With the new system you are implementing it was taking way longer than usual. Antonio made sure to check on me and give me updates on my service. He even offered me his chick fil a meal, as I had been there past my lunch time. I’m happy to leave this comment, good customer service is hard to find these days. Kudos to Antonio!
The service for a 100,000 mile check on my Camry took over 3 hours. That seems way too long. Me. Moody explained that you have changed computer programs and still working out the bugs. While that may be true, perhaps that should have been explained when I made my service appointment so I would have known what to expect. Perhaps the number of service e calls should have been reduced during this switch over period.
Very communicative and efficient.
You need to get your software fixed the time I waited was ridiculous I hope the next service goes better on my next visit
This had nothing to do with the service advisor
They have good service and are very friendly.
Love the level of service Britney and **** have provided for years!
Samuel was very helpful and took time to find the parts needed and not needed thus making my estimate lot less than was quoted I appreciate his honesty
Antonia was a polite gentleman. Was informative and friendly. Will gladly use him as a service advisor again!
Overall, yes I was satisfied with the service I received from Britney at Toyota of Murfreesboro. However, I did turn down several of your recommended services because of the very high cost. For instance, one recommended service was to replace the TPM's for $1035.98 - really? That's totally ridiculous, because I went to a local Discount Tire store and had all 4 of them replaced for $256.00; it would be nice if your prices were more reasonable.
The customer service that I received was horrendous. I told the person when I arrived that I would be waiting. I then sat for 5 and a half hours and was not approached by anyone in the service department. I texted after three hours asking if there was an estimated time of completion. I didn’t not get an answer to that question. 45 minutes later I got a text about an addition part that was needed. I approved that through text and asked when it would be done. I got another text 15 minutes later listing a multitude of things that needed to be fixed. Someone should have come out and talked with me. I was there for 5 and a half hours and had to go find my service guy to check out. It is completely unacceptable!
Andrew was very knowledgeable and helpful in the service of my 2025 Toyota Tundra. I will be calling on him in the future.
Michael was incredibly helpful professional and knowledgeable. him and his team where able to help assess and fix my issue in good time.
Great competently run shop
Brittany along with the rest of the team provide excellence service
thank you for your service and kindness
mr andy the best
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