Everything was great! Thanks Kandyse for making sure I was taken care of. I'll keep coming back!
Cole and everyone else I worked with were great. Friendly, helpful, and fast.
Andrew was so helpful and took time to explain all the future services my truck needs in detail. I will be asking for Andrew every time now!
Deandre is amazing —- friendly, respectful, and informative.
Takes way too long. What the point of making an appointment if you don’t even start until an hour after the appointment.
Cole advised me it was probably best that myself and my wife part ways with Toyota of Murfreesboro Service. This after I was advised my battery was low on CCA. When he discovered I had purchased the battery there and installed it myself. Suddenly the battery check would take all day to complete and of course I was frustrated with the change in the delivery of how "crucial" this was. Now it was a "well you can just see how it goes" I admit I was frustrated but he advised me it may just be time to part ways and basically take my business elsewhere. I purchased a new toyota from toyota of murfreesboro and have performed all recommended maintenance there on that vehicle along with three other toyota vehicles but I won't be spoken to in this manner by your service adviser. I have 2 remaining prepaid oil changes and following those I will in fact no longer bring my business to Toyota of Murfreesboro.
My son brought his 2026 carols in because his his tire light was on they said he had a nail in the tire and something wrong with another tire. They wanted to charge 500$ for two new tires. Said he didnt have e a warranty on them. He bought the car on Black Friday the tread is still good. Told him there was no warranty.
If he had bought new tires they would be under warranty for the life of the tread. Tell me why rewards tires don’t have a warranty on those new tires. They are not worn out
Very professional and kind!
John Portillo provided exceptional customer service. From the initial friendly greeting, through updating on the service progress to the final completion, he conducted himself in a truly professional manner. He is a fantastic ambassador for your company. I will definitely use John as my service advisor for my future needs. Thank you.
Overall with Andrew and my tech I am satisfied, I wasn't satisfied with the fact I made the appointment for 7am (because I care for my grandkids)and you didn't open til 7:08. Because apparently they were having their morning mtg, and then after the care was ready I had to wait for the printer to be filled. I fill the staff should be ready to go promptly at 7am, because if i take the time to schedule 7am there is a reason as I'm sure the other customers feel the same that were waiting. Time is crucial to all. This may seem minimal to some but when u make an appointment u expect it to be honored for the first one of the day. I know as the day goes appts get adjusted because the previous have backup or something.
I’ve used Paul Smith as my service advisor for about three years, almost 4 years. Paul has proven himself very capable, and his suggestions have been a very large Benifit to the maintenance on my Toyota’s.
I can tell that Paul really enjoys taking care of his customers, and he goes the extra mile like contacting my Toyota dealer in Washington state to get the past history on my Tacoma. By doing that he is more than once proved by the history that certain things have already been done and wouldn’t be needed. So I’d say Paul has saved me quite a bit of money in the long run. I give Paul five stars in every category. He shows Murfreesboro Toyota dealer in a very good light.
Thanks, Paul
Thank you for always taking care of our car and our family. Chris is amazing, and he took care of the car and got us in and out in no time. He's professional and trustworthy as well as the whole team. Thank you again.
Best place to buy a car, and the service is awesome !!
Another Toyota prescribed maintenance complete and another super positive experience. Paul Smith handled my appointment as always, and it was conducted with the complete professionalism I've come to expect with TOM. The service department as a whole is excellent, but Paul is the reason I keep coming back. I drive a 2015 vehicle and its always treated like and is maintained like new. Thanks for making it tolerable Paul!
heck yeah dude! ! yay car good :)
Fawaz was very kind and helpful. I would definitely like to work with him again. The service only took 40 mins. Overall, I am very pleased and will be coming back.
I would appreciate if your associates took the time to go over what they found during the diagnostic and answer questions if I have any. The ‘title’ of each service is nice on the invoice, but I’m not a mechanic and would appreciate an explanation.
Alex was great; very helpful and patient
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