I was advised that my vehicle did not need rotors but then mysteriously when I brought it back for brake pads 5 days later the rotors where so damaged that they could not be cut but instead had to be replaced. As a result my cost was more than double what I was quoted. I feel as though the service department imposes repairs upon customers just to make commission. I shared my concerns with the sales girl who said there was nothing she could do. Then mysteriously when I picked the vehicle up the cost was reduced if to appease my valid concerns. As a result of this experience, I will never bring my vehicle back to your establishment again.
Respectful individual. Straight forward and to the point about what’s needed with authentic/elaborate explanations.
Duration was as stated upon arrival. No excessive wait for basic oil change and tire rotation. Service Writer was courteous and professional.
Andrew was thorough and explained everything with great detail.
Devarius was very polite and he explained everything carefully. Everything went as expected.
Andrew did a great job. However I was check in by a young lady. I told her one of my specific requests was to have Mobil 1 oil. Instead the invoice came back saying that bulk oil was installed. A couple of days earlier I brought in my 2005 Sienna when I got home I checked the invoice more closely and discovered that instead of the mileage saying 100k plus it said on the invoice 200k plus.
Mr. Anbar was very helpful. He listened to my questions and requests and responded to them all. Mr. Anbar was professional and polite. I appreciated the work he did in facilitating the service of my car.
Paul Smith as usual took care of me with a professional manner. He has always provide the best recommendations for my the maintenance of my vehicle. Thank you Paul.
Robert was very professional and pleasant to deal with. Took good care of my mom’s Highlander.
I was charged for a diagnosis of a problem that didn’t need a diagnosis. I said I wanted a price for my door handles and they told me a thousand I denied service and got charged 150 for it. They told me my lower ball joint was bad and when I took it somewhere else they said it was my shocks and struts which fixed the problem. So Toyota gave me the wrong diagnosis and charged me for it. And they were going to fix the ball joint for over 2 thousand and that wouldn’t have fixed my problem. So I most likely wouldn’t got charged to fix the actual problem which probably would have been another couple grand. Only to look at my car I was charged almost a grand. Horrible experience. I would love for them to rectify this.
Fawaz was awesome! Thanks Fawaz!
A professional. Courteous. Sense of humor. Polite. Helpful. A perfect 10. Give him a pay raise.
I was very satisfied with how Brittany listened to my problem and questions and kept me updated on my service.
Great service got me in/out quickly
Tires are still out of balance
I feel like this employee should be replaced immediately. My experience left me with the impression that he cares more about his paycheck than providing honest customer service. It also felt like he was trying to charge me for unnecessary services, which made it difficult to trust his recommendations.
Because of this experience, I will not be returning to this dealership. I expect honesty and integrity when doing business, and unfortunately, I did not receive that here.
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