Toyota of Murfreesboro Auto Repair Service

Marie's the best

Finished before expected

Alex was excellent!

Fawaz Anbar was very helpful and super kind. Definitely made my experience at Toyota memorable he even walked me out to my car when I came to pick it up that was a first for me and I got my car in 2022 and have brought it to the same dealership for regular oil changes. He even apologized for it taking longer even though I didn’t have an appointment scheduled which I thought was very nice. Fawaz was very genuine which is harder to come by in dealerships!

Servicing my car was I’m sure top notch, the only problem I had was my car had white spots left all over it from the complimentary car wash. When my car was ready I noticed it had been thru a car wash with little to any drying time. After leaving i noticed my car, the windows and any black trim had white spots all over it. I did call Samantha because I really didn’t know if the spots were due to a finishing rinse or wax left on my car but-she said they were water spots and my car probably didn’t get dried long enough. This hasn’t happened at any previous servicing appt’s and will be Leary about it the next time.

Brittney was very nice, helpful, and professional. She provided the best service I have ever received at the Murfreesboro location.

Robert was very professional and helpful

Andrew was excellent in every way. Thanks!

Everything was wonderful

Everyone who worked with me was so friendly!

Excellent

I get great service whenever I bring my truck in for service.

I am writing to formally lodge a complaint regarding my 20,000-mile maintenance visit today. Following a tire rotation, my vehicle exhibited severe vibration and noise coming specifically from the front driver side—a clear indication of a mechanical failure. Upon my return to the dealership, the service manager test-drove the vehicle and subsequently tightened the loose lug bolts. However, I am deeply concerned by the lack of professional accountability that followed. Despite performing the repair, the manager claimed he 'heard no noise' and refused to acknowledge the technician’s oversight. To have a vehicle returned to a customer with unsecured wheels is a critical safety failure. To then be met with dismissal rather than a transparent apology is unacceptable. I expect a formal acknowledgment of this incident and a review of your service department's safety protocols. If you have any questions, you can reach me at ****-****-xxxx.

Job well done Ken!

Already spoke to Service Manager about my concerns

Great service!!!

Very friendly and helpful. Went above and beyond.

I want to take a moment to recognize the excellent service I received. From the very beginning, this person was extremely professional, friendly, and attentive to every detail. They clearly explained the entire service process, answered all my questions patiently, and made me feel completely confident and comfortable. What truly stood out was their honesty and transparency. They didn’t try to upsell unnecessary services and made sure I fully understood what my vehicle actually needed. The work was completed on time and with outstanding quality. It’s not easy to find customer service this dedicated nowadays, and this person truly elevated my experience at Toyota. I will definitely be coming back and highly recommend them to anyone looking for reliable and professional service. Excellent service from start to finish. Thanks Andrew!!!

The repairs we done in a timely fashion and Paul communicated with us along the way. The only thing that was not good was grease left on the sideboard of the floor

Fez did excellent service