Everything went smoothly, and I was in and out of the shop quickly!
Please stop asking to buy or trade my truck
My appointment was for a 5k service and to inspect brake squealing. When I arrived I encouraged to skip my 5k service and do my 10k service even though I'm only at 8k miles. Then I was told there's nothing they can do about my brakes. While I waited I researched further and found a toyota service bulletin for the brake squealing. When the service rep returned I pointed out the service bulletin. I was immediately met with push back that a toyota certified tech has to observe the issue and I have schedule to come back on another day and plan to leave the car even though that's what I made my appointment for and was initially dismissed. I was also told unless the certified tech observes the issue then toyota will not cover this issue when its clearly under warranty. I asked this to be noted in my record to ensure that it is known that I identified this issue while under warranty and I was told that's not possible. I feel my concerns were disregarded and until I mentioned the service bulletin he acted as if this isn't a known issue. Once I mentioned the bulletin it felt like I was now told it is an issue but we don't believe you. I found this frustrating and I felt like he was trying to also talk me out of receiving my 5k service so toyota isn't having to honor our agreement when I bought a car with a warranty. I hope for a better outcome when I come back to the appointment with the certified tech that I had to ask for.
Paul is very knowledgeable about the service of vehicles. Professional. Helpful. One of the best service writers I have worked with at Toyota of Murfreesboro. Give him a raise.
Alex was super nice to work with!
Appreciate the quality and professional service.
Fawaz did an exceptional job providing service today. He explained everything that was needed to service my Highlander and gave me timely updates along the way. He was very professional and delivered the above and beyond service I have come to expect from this dealership.
5/5
She is very helpful and helped me to save money by purchasing the maintenance plan. I really appreciate that.
I always enjoy working with Fawaz. He is honest, efficient, and kind. I am grateful to have his service!
Love Paul! He’s so easy to work with and friendly! We moved farther away to Nashville but will still be driving down to the Murfreesboro location so he can remain our contact for all of our car needs. :)
Lack of communication
Lack of attention while at the service center
Unreliable information regarding schedule
Turnaround too long for the service rendered
Brittney was great to work with!
Andrew did a great job for us on this repair. He recommended a low cost wrecker service, he was professional and competent explaining all the issues and repair options and he provided timely repair updates. Thank you Jim Toussaint.
They sold my wife on an alignment because your the sensors you drive through said her car was off. Those are there to try and sell alignments. That car does not pull to either side. Since they ended up performing the alignment, they said the right side was off which in reality, according to the documentation it was actually the left side.
Lastly, it is not right that this wasn’t covered under our warranty as it could have been out of alignment when we bought the car. I will definitely be considering other options in the future.
Mr. Horsley is an asset to Toyota of Murfreesboro
First time for service since I purchased the vehicle at your dealership.
It was a pleasure meeting Jeromy. From the time I arrived until leaving, Jeromy was very professional, listened to one item I had a question about since purchase, and made sure the service was completed as required. Very pleasant for my first trip to your Service Department.
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