She was very helpful and we needed something for the car and she went and got it. She went through our Bill very carefully and what everything wants and took excellent care of us. It was the first time at your dealership.
Everything went well thanks
Chris was amazing and so helpful throughout the process.
Fez was an outstanding service provider. He kept me informed, was personable, polite, and knowledgeable. I completely trusted his expertise and care for my vehicle.
Matthew Alexander is the bright light of the Service Department at Toyota of Murfreesboro. Every other Service advisor I have dealt with causing me more headaches and more trips back to the Service department than is needed. On Wednesday June 3rd my wife's 2019 camry had a nail in the back left tire. These tires were purchased from Toyota of murfreesboro with less than 2500 miles on them. Service advisor Neil advised me that it would be fixed under the 2 year road hazard. However it was within 1.5 inches from the sidewall, a concern I brought up to him. Shortly after he brought out the vehicle and said "you're all set". Only the tire continued to leak. I later noticed a plug had been put in the tire 1.5 inches from the sidewall. Friday June 5th my wife had to bring it back. Thank God Matthew the Lane Manager was there. He informed her the tire should've been replaced and they don't plug tires like that. He always takes care of us, but the whole situation seems like it could've been avoided by fixing it right the first time. Whatever you do, don't let Matthew Alexander go. He is a shining jewel within your Service department.
Fawaz is far and informative. I like having him as my adviser.
Very nice and did a good job very good customer service
Professional, friendly service.
Paul Smith is a fantastic service advisor - he listens to his customers and keeps them safe on the road!
Courteous and treats the customer as Number 1
We are excited that you were completely satisfied with your recent service experience with Brittney Turner. You should receive a survey in the next couple of days from the manufacturer, we would appreciate your additional feedback on a job well done. Thank you!
Samantha is the best Toyota service representative we have ever had.
Great job!! Paul Smith treated me so well!!
Thank you so much!!
Ric Y
Quick and efficient service
Everything was great except I was told this repair would not take longer than 3 to 4 hours. It ended up being. 7 1/2 hours it made me miss a function. I was supposed to attend. The only way I could pick it up was to be picked up by 3 o’clock and wait on it which I could not do for trying to get ready for my event. It was very disappointing.
Excellent service as always thank you
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