Devarius communicated well about and during the process and was very polite.
I was about a hour and half from home and was a drop in without an appointment. Paul's caring and professionalism put me at ease to get my Tacoma checked out and back on the road home.
Neal went out of his way in helping me today. His effort was appreciated and I will come back for service to support him and the dealership
Good experience... quick efficient service.
Brittney was patient with me, with it being my first time at the Murfreesboro service center. I plan to switch my service here from Franklin going forward.
Paul is the most competent and pleasant service member I've had since I've been coming to Toyota, which had been many, many years.
Everyone was extremely helpful. Samantha my service person was great.
Ken Borden was very courteous and professional!!! We will request him in the future!
Paul is always excellent!
The service was fast for an oil change & tire rotation and the service writer did a good job. However - - - I bought the tires there - from Nikki - and think it’s cheap to not get a balance, too, after spending $800???? bucks for the tires.
I scheduled an appointment for 3:00 p.m. to have my trucks’ routine maintenance done (oil change and tire rotation). The service rep said it would be about one and a half hour wait. I saw they were busy so that wasn’t an issue. It ended up being a three hour wait instead. I got to my appointment at 2:50 and left at 5:50. Three hours for an oil change and tire rotation is bizarre. What’s the point of making an appointment to have timely service done if it’s not being prioritized. There was no communication about the service taking longer than planned either, just watched time and my evening tick by. I will not be bringing my vehicle back for maintenance after this experience.
Very kind and help me with what my car needed.
I always enjoy working with Brittney as my service manager. She is cheerful and very quick to address any concerns.
Every time I come in for a service I hear something different on intervals for required service to maintain the warranty. Today I was told I needed an engine air filter for a truck with 25k miles but it was due to it being three years old not due to miles. The engine air filter little looks new. Come on Toyota you can do better.
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