The alert is still there. They did not clear the issue. Also, I do not appreciate being told the maintenance now issue is valid when the window sticker and past service clearly says it is not. Basically I wasted 4 hours of my day and the issue remains
The service provided today was top notch.
Catherine & Jason
Hardy
I would like to express my concern regarding the customer service I received from Samantha Goodbread. Unfortunately, my experience was very disappointing. While she maintained a polite tone on the surface, her attitude came across as dismissive and unprofessional, which made me feel undervalued as a customer.
I have always appreciated the relationship and business I have established with this dealership, and that is the primary reason I have continued to do business here. However, if it were not for that relationship, I would have seriously considered taking my business elsewhere because of this interaction.
Customer service plays a significant role in where customers choose to spend their money. As a result of this experience, I will be sharing my concerns with friends and family when discussing dealership recommendations.
I believe Samantha would benefit from additional customer service training to help improve interactions with customers. Alternatively, consideration should be given to placing her in a role with less direct customer contact if this behavior continues.
I hope this feedback is received in the spirit intended—as an opportunity to improve the customer experience and maintain the strong reputation of the dealership.
Chris Popin was awesome. He explained everything to me. Gave me prices for tires and explained to me. Took the time to explain to me what some of the wording meant. Awesome.
Very knowledgeable and kind, provided multiple service e options.
Very thorough and now feel like I have a new car. Shuttle service was great
Specifically told them not to rotate my tires, even though it was included. The notes also specifically said do not rotate tires. They rotated my tires. I was told “Oh, it’ll be fine” and then proceeded to offer to put the tires back “how they were originally”.. But I had already been waiting for an hour and didn’t have time to wait around any longer, so I had to unfortunately leave it.
The price I received, on my inspection report totaled $136 and some change. I was charged $140 and some change. No explantation or forewarning given. This dealership service department used to be amazing, but it has certainly gone down hill in positive experiences.. And I have been coming here exclusively since 2020.
Kandyse was awesome, very polite and and brief with what was done with my vehicle. Also was very kind in lending me a charger for my phone.
Cole provided great service to me when I brought my car in for an oil change. The communication was seamless and I would be happy to work with him again!
Always take my vehicle to Murfreesboro Toyota never a problem.
I like the truth about what you’re going to do and the price.
Before I sign in.
Excellent service provided by Cole Pettitt. Look forward to working with him again.
Great service and very fast! Thanks so much!
Fez was great and made me feel like the most important customer there
Fantastic work. Couldn’t have asked for better service.
Yes, I was completely satisfied and Chris was so thorough and helpful. You all are amazing at the Murfreesboro location. Makes me look forward to the next visit.
Very satisfied with the service
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