The person who checked me in and out today was very pleasant and professional, and the waiting area was quite comfortable.
Sam was kind, courteous and friendly. She kept me informed on the status of my car. She promised me the car in 1 hr, 15 minutes and instead had the car returned to me in an hour. I'm very satisfied with the experience.
She did an extra mile to help with my questions.
Always very courteous I really appreciate you All Thankyou for being so professional see u soon
Selena was so sweet and helpful with my service appointment.
My auto’s maintenance was completed in a timely manner.
Thank you!
Excellent and courteous staff! Selena did a great job as always.
Selena and Nick were both great. But after spending over $6000 my car still isn’t fixed
Just got this car,not trading it on
Very helpful and responsive!
Selena was very professional and helpful???? , I am disappointed that my hood was left open, and I notice it until I got on the highway and my truck started to beep,this was very unsafe and lack of inspection before my truck left the shop
My service writer was pleasent and knowledgeable a great asset to your service department everything was done that needed to be done on my 2025 Toyota Camry Hybrid. A great dealership for service will continue to lease my car from Westside Toyota.
I noticed that the form said that I did not consent to a tire pressure check on my spare… I would have done so if I had been asked. Not a big deal, but please do so in the future.
Thank you for your kindness, and professionalism. Both are very much appreciated.
Adriana was very helpful n proactive.
Excellent customer service
I don’t like that you charge a 3% fee for credit cards. I don’t like using my debit card. A company as large as Five Star Automotive should not have to charge that fee. You also tried to cancel my appointment the day before. I got a call that you were overbooked and that you would not be able to take my vehicle for service. You ended up keeping my appointment because I said I would drop it off until the next day. Despite this, I still got a message within 2 hours of dropping off that my car was done. I question myself every time I bring my car here.
Mr.Allgood, he wasvery professional, courteous, covered all questions on my vehicle brakes,rotation, told me and show me alignment was out out range, explained , very detailed. Thank you, Mr. D.
Thank you so much for the excellent service on my vehicle. Communication was clear, and the service was done within the expected timeframe and everything is running smoothly again!
Outstanding service- thank you Aaron!
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