I have always gotten great service at Westside Toyota which is why I keep coming back to them. Also I love my RAV4 hybrid and I plan to keep it for years.
Extremely helpful and efficient, knowledgeable of the process and understanding of my time.
Thanks, Allan.
I was impressed with their time management skills. But on the other hand seems like all the employees are always in a rush. No one communicates properly, me and my family have been buying cars from there for over 20 years, but we will never return.
Selena was very professional and courteous checking me in and checking my car out with payment process. I recommend her ...great job.
Great job taking care of my vehicle and giving me shuttle service as well.
Communication was great went above and beyond,it was a great experience.
Allan was friendly, explained everything, made sure I knew where customer service waiting area was.
We are so happy & grateful to trust our vehicle with Westside Toyota! The Service is outstanding, excellent & very thorough by Steve, the Service Mgr., Adriana, KJ & all members of the entire staff. Thank you so very much!
Adrianna was very pleasant and professional in our dealings. Thus I was more than just satisfied - it was a wonderful experience and I will be returning in the future when further service is necessary
It took like 2 hours for service on my Corolla cross,they said it was done at checked me out. Then I was waiting for my car for like 20 minutes because they lost my keys..then they didn't wash my car and said sorry it was broken after I had seen many cars that were cleaned drive up for other people, they told me to come back some other time for a wash..then as I was driving home I noticed that my dash said no message and I couldn't get it back to to odometer so I called in from home and It went to voicemail so I had to drive all the way back to have someone fix it, plus my Mom keychain on my keys was broken and fell apart when I got home to top it off. Not happy with service today....I don't want to be contacted back at this time
I wasn’t satisfied because I have to come back again because the part that was ordered was defective. It has been very disappointing owning my first brand new Toyota and having so many issues.
Well, first of all I had to bring in my car again because something was forgotten the first time which is hard to schedule. Secondly, there’s rust on my vehicle that your staff says is from the transportation of the vehicle on the trains. They called it rail dust, and they’re telling me there’s nothing they can do about it, even though the car is always parked undercover and in garages and taken very good care of. I don’t find it acceptable that someone can spend nearly 50 grand on a car and within two years it starts rusting without damage. Not to mention the tiniest pebbles on the freeway are putting huge dents in my car from normal driving the paint is beyond destroyed and the team is telling me they can do nothing. Your company says it’s to make the car lighter but what you’re really doing is cutting cost on your end while increasing cost on our end and now the car I just bought is beat to bits from normal use unacceptable
Selena and the whole team always do a great job!
I want to thank Adrianna for having my car looked at and telling me what I need to do to keep my car running great. Thank you again
Aaron was great! Makes service appointments fast with no fuss. 5 stars from me.
Entry bay was blocked, a Porter placed an out bound car in the way. I parked and was told by the Service Writer that I needed to move my car in.
It’s not my issue if your team blocks doors.
Also, I have NO interest in selling my car. Stop asking each and every time it’s in for service.
Work was great. Just the mgt side.
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