Your team was a pleasure to deal with
Aryn was incredibly helpful and informative!
I scheduled service to be started at 8am and at 2pm the work had not been started. The service was scheduled for a recall and an issue that was happening with the back hatch. All of this was relayed to the person I scheduled the service with and they stated that they would make the proper documentation in the notes, apparently this was not completed. Now I have to drive another 45 minutes round trip out of my day to accommodate something that should have been taken care of at the initial appointment. I was told by the service person that they were busy, don’t make sense since I had a actual appointment for this to be completed.
Thank you Sam for your great service.
Aaron is an incredible asset to your dealership and played a huge role in making my entire experience exceptional. From the moment I walked in, he was professional, knowledgeable, attentive, and genuinely invested in making sure I got exactly what I needed for service. He took the time to answer every question, kept me informed throughout the process, and made what can often be a stressful experience feel easy and enjoyable.
What impressed me most was Aaron’s dedication to customer service. He went above and beyond at every opportunity and treated me with respect, and patience. His work ethic, positive attitude, and commitment to excellence are exactly what every company hopes to find in an employee.
If I had the opportunity, I would hire Aaron myself without hesitation. Employees like him are rare, and he is a major reason why I would recommend this dealership to friends and family. Thank you, Aaron, for providing such an outstanding experience.
All is excellent except for the 3% additional charge for using my credit card and having to pay by check. If I would use a credit card for the down payment on a new or used Toyota, would I be charged 3% for that down payment?
The job was completed to my satisfaction and now my RAV runs like a new car again
Adrianna Anderson is a knowledgeable, personable professional service writer. I would consider her a valuable asset to Westside Toyota's service team. She personifies Customer Service Excellence. The management should consider themselves fortunate to have Adrianna on their team. Kudos to Adrianna. Nicely done. Sincerely.
Was in and out in about 45min.
Adrianna was professional and courteous
Aaron was professional and courteous
Hello, I had an appointment at 930am. Waited for a part to be replaced. After about 2.5 hours vehicle was ready. After getting home, I noticed the issue was not corrected. I called spoke to Adrianna (Facts: I was pissed off and asked for the wrong service person.) and returned with my vehicle. Spoke to Aryn and Mitch the tech when I arrived. Adrianna also assisted. (FYI: These 2 ladies are very respectful. They listened to my concerns to find a solution. Thank you ladies!) New parts were ordered, issue was explained and it will be corrected. I appreciate the explanation but once again I must return to the Westside Toyota tomorrow and wait for my vehicle to be fixed. This is beyond frustrating and the time I've invested to have this issue corrected is extreme.
I asked for a light fixed and they never did! They told me
To to a body shop!
Great service and done quickly. Thank you!
Adriana did fantastic on my car. She was very thorough and fixed all my problems. I highly recommendedher. Thank you so much!
Service on my car was completed quicker than I expected . i am very pleased with the work that was done.
I was waiting on a phone call instead of a text message.waited 2 extra hours.
Adrianna was a terrible experience for me. I will be writing an extensive Google review that is NOT favorable.
It was Cole I was impressed with . Young worker , kind . I think you should keep him on and promote
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