Selena was very helpful keeping me updated. And Master Techs Tony and Steve Crooks offered very good advice regarding the care of my vehicle. Much appreciated!
Delivered on a tight timeframe, with excellent communication.
Showed me a figure/price for a service during the quote that was different than the final price. I dont appreciate being deceived.
No one is calling me back. It’s been 3 hours since I left a message.
I WAS completely satisfied until I looked at my email this morning saying there is a 3% nonrefundable surcharge for using a CREDIT card. I used my DEBIT card, which is cash.
The wait time was a bit long.
Good service. Pleasant employees
Fast and friendly service.
Greetings. I had made an appointment for Friday, December 12 three weeks ago. I brought the car in at 8:45 AM for a 9 AM appointment. I asked the service representative to do the oil change and give me a review of what the car needed done to prepare for winter. I contacted the service department at an approximately 1:20 PM because I had requested the car back at 1 PM. At that time I was texted a link to summarize the service needs. I was not told if the oil change was done or not. And since it was past the time when II contacted the service department at a approximately 1:20 PM because I had requested the car back at 1 PM. At that time I was texted a link to summarize the service needs. I was not told if the oil change was done or not. And since it was past the time when I needed the car, it did not allow any time for any of the deeper service to be done. It took me about four calls to connect with the service department. I would’ve allowed you guys to do more work on the car, but the service report came out so late that we had to pick up the car. I was grateful that at least the oil change was done. Now I have to schedule another time (and I’m deciding which Toyota dealer I would use) to do the other service items. I’m quite disappointed with the service and debating if I’m ever coming back.
The wait time to register my vehicle in order to get service was long. Customers should be able to register their vehicles as soon as they pull into the drive and in the building. Two employees were assisting customers. Two vehicles were in front of me. With iPad in hand, they asked a series of questions to the customers. This took approximately 20 minutes with all vehicles running. When looking into the employee area, several people were sitting and on their computers working. All employees were polite but the wait was too long to get my vehicle registered for service. Also, it stated on my form that my gas tank was empty, it was not. The tank was full. Finally, charging customers a 3% surcharge when using credit cards is simply ridiculous.
I called to find out why an aglinement is not covered?
Fast service. Very helpful.
Aaron Trainer was competent, friendly, and remembered me from last visit.
I enjoy my service experience at Westside Toyota.
It is very rude to text at 7 AM
I understand your reason for the 3% surcharge. Will you accept cash or a personal check with no surcharge?
Adrianna was great. Awesome communication. Great experience with my first service.
Great service. Very nice representative. Explained everything clearly and got me taken care of. 10/10
The only problem I experienced was that I wasn't informed that my car was ready for pickup. The last text I received was from the mechanic working on the car. That was around 3Pm. At about 5:45, I called to find out if my car was ready. It was. However, the person I was talking to was unable to contact someone to arrange for an after hours pick up. I had to make arrangements to pick it up the next day.
If I was not retired and I had been still working, this would have been a bigger problem than it was
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