Kenric is terrific. Always friendly and helpful. I hope he is always my service advisor
Wouldn't allow me to sit & wait to work on my LEASE. Never had this problem with any other lease in 20 years with any other dealership! This was a 1st!
Very thorough and professional! Thank you!
Adrianna was great, very professional and kind!
Adrianna did great and was responsive to my follow up questions. My concern is that the oil change was not listed on the invoice. I followed up and she confirmed both verbally and via text that the oil change has been completed. I was particularly sensitive the issue due to having another Toyota dealership verbally committing to service and subsequently being denied that service.
Again, Adrianna was great and responsive. However, I am providing this feedback to comment on the system that prevented the proper invoice and to document confirmation of the oil change.
Steve grillo was very professional and got my car into the shop quick!
I am so glad Steve greeted me on Monday. I was having a bad morning and took it out on him. He remained very professional and took care of my issue.
Worked with me on some inappropriate pricing to make it fair for both parties.
Took a littke longer, she knew I wanted to finish it today and that happened
Excellent customer service from this young man. 5/5 stars.
I dropped my car off for an oil change on Saturday. After I returned home I noticed something was missing from my car. I have Christmas lights on my car that run from the outlet in the back out the rear passenger windows. In order to keep wind and rain out without crushing the cord I have a foam piece closed in the window. For some reason this foam piece was removed. I called to ask if I could come back to pick up the piece or what happened to it and nobody called back. I spoke to someone in the service department who sent me to a persons voicemail and I never got a call back. Overall this isn’t a huge issue because the replacement piece is around $10 and easy to install but the issue is that there was no reason for them to remove it or to have touched it at all. If they felt the need to remove it they could have at least put it in my car instead of throwing it out or whatever they did with it. The person I spoke to before she sent me to a voicemail told me the foam strip probably just fell off, but that’s not possible. The only way it would have came off is if someone opened the window and removed it. I’m just disappointed and frustrated by this experience. I don’t know why someone was messing with the window but even if they did it wouldn’t have been a big deal if they would have just replaced the piece or at least gave it to me when I picked up my car.
I was completely dissatisfied with the service of my vehicle and the lack of communication regarding the status. I had to call five times to find out when my vehicle would be ready for pick up. I left VM’s for KJ and Rick Vega that went unanswered. Subsequently, I found out that KJ wasn’t even working today, but Rick was. My appointment was at 9:00 am. I received a text at 4:05 that the part needed wasn’t going to arrive until Monday. That is no way to treat a long time customer. As far as I’m concerned, Westside Toyota’s reputation was damaged today and I’ll think twice about using your service in the future.
It would be nice not to have to remind on every call and every appointment that i purchased the extended services. I get misinformation because it’s not clear on my account. Examples: staff communication about charges that are covered, being told i don’t need an oil change and then hearing one was done because it was covered. It’s not clear and it’s frustrating to have to constantly remind when it should be posted clearly in my account your staff to see.
After having maintenance check and rear brake lines changed due to recall, I brought the car home in five hours later go in the garage and I hear this loud motor type noise coming from underneath the bed by the rear wheels of the truck. After owning the truck for a year, I’ve never heard that before. I recorded the noise and had to bring the truck back to the dealer. They could not explain it but thoroughly check the truck over and could not find anything. they were as helpful as could be and I appreciated that.
Only complaint is that it is hard to call the Service Advisor to check on the status of my vehicle in service. I didn’t get a call from my advisor for quite a while and tried to call him. Got a voicemail, then it was an hour or so until he called back.
From the dealership standpoint, I think Westside is pushing ‘flushes” a little too hard. Seems they want to “flush” my wallet of money!
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