Superior service today. Thank you. Kenric was amazing and on top of his job. I don't know the ladies names that were working they were VERY good as well.
Aaron was super helpful during the visit and did a great job explaining all recommended services. Thank you!
I made an appointment to get a dash cam installed on my 2023 Camry Hybrid back in October. I also called on Monday of this week to see if I could get a rear view mirror installed that had the buttons for programming my garage door opener. I was told it wasn’t available. Well, I brought my car in today for the dash cam installation, waited two hours, only to be told that I couldn’t have it installed because I didn’t have Homelink. Not once did anyone ask me if I had it! What a waste of my time, and it showed a lack of competence on multiple levels that really disappointed me! I expected much better from Toyota! I even bought the car from your dealership! Shouldn’t your reps know what to ask to ensure the vehicle can work with the part? I was offered some sort of credit on my next maintenance visit, so an attempt was made to make it right, but you need to fix this problem so this doesn’t happen to another customer!
As usual, everything with my service appointment went smoothly.
Aaron did a fine job and trying to help us troubleshoot an issue. We received the best support at a fair price. We will be back for good service. Thank you
Steve was outstanding to work with. As always, very pleased with the work done to my vehicle.
Steven offered great service. My new tires were installed within the time promised. Great job Steven.
Thank you.
He is very nice and professional.
After 3 times my liftgate is not getting fixed.
Kj is a phenomenal advisor. He is always extremely helpful. I won’t go to anyone but him during my visits to Westside!
Aryn was kind and helpful! Super easy to work with and I felt like I was in good hands.
Aaron Trainer was my service associate and Derek was the technician. They were both listened, asked questions to try and understand the problem and were extremely HELPFUL and HONEST. They are the reason people will keep coming back.
I made known my concerns of scratches on the matte black rims after my first visit to west side Toyota. In my opinion were caused during the tire rotation since I’ve had zero reason to take the wheels off since we purchased it. The same concern I’ve made in subsequent visits and with no push back whatsoever. Well today the Mr. Grillo seemed bothered by my concerns to the point adding a note from the technician who worked on my truck today. First off I don’t care his opinion since I’m the one solely responsible for the vehicle when it is returned at the end of my lease if I choose not keep it. All I ask is the my property is respected and if concerns cannot be openly expressed and my business is not appreciated I can go to another Toyota for the remainder of my provided service. Let it also be known that Mr. Grillo stated he was not up for debate about my concerns in which I feel this isn’t nor shall it be open for debate since I’m the customer. I stand by what I made known and feel if pictures are warranted I will provide them. Felt that the issue was discussed in enough detail at the onset of my service and adding what his technician wanted to was unnecessary on my invoice. All that needed to be stated was “we’ll be more careful” end of discussion. My initial encounters were smooth and no issues but today not so much. Thank you for your time.
Superb. Trade??? White Supra!!!
Adrianna Anderson is committed to customer service. She ensured that my vehicle issue was sorted, that I had a rental for 3 days and that I was completely satisfied. Rockstaress!!!
I had a very pleasant experience today. The Service tech was very informative, personable and efficient. I will definitely continue coming to this Toyota establishment.
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