I loved everything about the experience. It was affordable, comfortable, quick and extremely friendly. Thank you!
I will be back!
Always a good experience!
Aaron was very helpful and assisted me while my car was being serviced
Aaron was very friendly and answered all my questions!
It's always a great experience coming to your Service Department. Thank You!
Service dept got my car in right away to fix the leak covered under warranty. It was great to jave a rental so i van get to work
It is too bad that with the new ownership there has been such a turnover of employees and it can be felt. Now there is a lack of experience and lower costumer service. I was waiting in the bay between 5 and 10 minutes for a service agent to come out. Service agent wasn't rude but also wasn't pleasant. I had to search my phone to get to a coupon while she waited. Shouldn't your people know your deals? I feel like when I go to Michaels - better hunt for coupons or really I am the fool for leaving money on the table. Just offer the best price. I went in for an oil change but also have an apple car play issue that I am leaving unresolved - I guess I will figure it out myself. The constant text messaging is annoying. Have employees that want to interact and help costumers. I am seriously thinking of finding another place to get my car serviced after many many years of going to North Olmsted Toyota.
She answered all my questions and arranged a ride home so I wasn't waiting for hours. Thank you!
P.S. Johnny was a great driver and conversationalist!
I bought my car at auction in Las Vegas so I wouldn't have to deal with buying from a dealership. I knew nothing about Toyota Care and expected the employee to upsell me on unnecessary work on the vehicle. I was pleasantly surprised when I was told about Toyota care, which meant that my oil change and tire rotation was free. I was not expecting that and I appreciate the professionalism shown by your employee. I still will never willingly buy a car from a dealership, but at least my first experience here in Ohio was a positive one at your dealership.I'll be back.
I forgot to ask if there were any Senior discounts or coupons available,as last year the service person was able to offer a discount.
Aaron was outstanding from the moment that I pulled up with my car for him to take it and do the necessary steps to assess what work had to be done and to complete the 5000 mile check up. An outstanding job it is so nice to have good people at Westside Toyota to take care of our cars with us. Thank you very much.
The communication throughout was poor. She did not let me know what was and wasn’t approved from my insurance warranty and so I was not able to approve a fix of my stabilizing links. She went on vacation without letting me know and did not put me through to another service member. It was a very frustrating experience
Never got call when car was ready. And my wife called today to check and Someone told her it's still in working someone told her that it's done and then this last person I talked to she said it's been done since yesterday so it's not making sense. Not best communication. Also when I picked up the car service light was still on. Not satisfied with the service.
Overall, my service experience was very positive. The technician was outstanding—he was professional, thorough, and the inspection video was one of the best I’ve ever received. He clearly explained what was wrong with my vehicle, and I really appreciated the time and effort he put into the diagnosis. He deserves recognition for providing excellent customer service.
My only concern is the cost of the repairs. I was quoted approximately $3,700, which was far beyond what I could afford. I took my vehicle to another trusted mechanic, who is completing all of the same necessary repairs for about $1,400. While I understand dealership pricing can be higher, that difference was significant enough that I couldn’t justify having the work done at Toyota. I hope Toyota can evaluate its pricing because the service staff and technicians are excellent, but the repair costs may drive customers elsewhere.
Waited almost three hours for a 10k service
Unfortunately I am not planning on coming back. It is the second time I have issues. I waited 75 minutes for the shuttle only after I asked to be informed that they forgot about me and needed to wait for it to comeback. So disappointing that the representative even showed a but of sense of caring at all.
I dropped my Rav4 because a warning on the dashboard. I was told there was going to be charge to be a charge of less than $100. Later I was informed that because you have not identified the issue than a deeper inspection was required with and additional cost of $188. Finally I was told that a cde was erased and the solution will perhaps require parts and labor of $2900 with no assurance that it will fix the problem. I was expecting a better service from Toyota definitevely
Job went well however the technicians left dirty hand prints on the seats.
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