Aaron’s great and helpful
Received great service and encountered wonderful employees at this location. Highly recommend!
Selena was awesome. Everything got done quickly and I was out of there within an hour and the customer service is always excellent.
I learned that Ziebart may be able to undercoat my vehicle without compromising the warranty
I scheduled an oil change, which resulted in needing a new battery and air filter. And then, adding 3 percent to credit card payments increased the bill. I was there almost 2 hours for a scheduled oil change.
He wasn't pushy in trying to get more service from me, just priced out and suggested a few things. I would gladly work with him again
I have worked with Aaron a couple times now and each time he is a pleasure to work with, and very helpful. I will continue to use West Side Toyota for my future car needs!
I’d definitely recommend Westside Toyota!
He kept me informed and made sure I knew what was going on. The repair and the rental was easy. Thank you Toyota for allowing the rental with how long the repair takes.
Aaron was a true professional
I needed my car's memory reprogramed as I had my spare key stolen in a home burglary.
I have been told to come back twice. once because they "did not have the right key for me" and again because they did not have enough time to reprogram my car. Ultimately on the third time, they decided that I did NOT need a new key and the Reprogramming could be done on the key I had. which took 2 hours. A mobile locksmith took less time on the other car I had which had all its keys stolen.
This is the first time in three visits that I felt completely satisfied with my service visit. Steven communicated well and kept me informed. Job well done.
We specifically brought our Highlander in for the recall on the screen monitor which they said they had the parts and after 15 minutes were told that they don’t have a fix yet. We received emails confirming the appointment and texts up to the day we brought it in and no one told us that there wasn’t a fix yet. It was a wasted trip for us in very bad weather conditions
Laura and Frank F
My husband actually took the vehicle in. He was very pleased with the service from the service desk and the mechanic.
Thanks again for changing from drop off. I had no idea it was scheduled as that. Made it to work with plenty of time to spare.
I purchased a new Tacoma in October 2025. The truck has a rattle in the door when hitting bumps. I made an appointment with Westside Toyota to handle the 5,000 mile Toyota Care regular maintenance and I mentioned the rattle to the person over the phone when making an appointment. When I showed up for my appointment I was not in the system and the person doing the intake was not personable and seemed irritated when checking me in. I mentioned the rattle in the door to him and he seemed even further irritated about the mention of it and started swinging my door back and forth. I told him “that’s not what makes the rattle, you’ll need to drive it over bumps. Just take it down any bumpy road and you’ll hear it.” He put his head back down toward his iPad and I could tell that my comment was disregarded. The received a call about the truck being ready for pickup approximately 6 hours later. I asked if the door rattle had been fixed and they said the tech couldn’t hear the rattle. I told the person who I was talking to about driving it over a bumpy road and I was equally dismissed and told to schedule another appointment. Another appointment is not only inconvenient but also would be only addressing the main reason why I scheduled the first appointment to being with. I felt dismissed and then spoke with friends and family about my experience. I heard similar stories from everyone I spoke with about their poor customer experience at Westside Toyota. I likely will not return for anything.
Best,
A Lifelong Loyal Toyota Customer
I had an excellent experience with this team! I received my car earlier than expected and know that Andy( I believe) made that happen for me. Thank you so much!!!
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