Fantastic exceeded expectations
Steve was great! Total satisfaction with him and team.
Great professional staff. Quick and easy.
Very professional, Aaron had a such a joyful, helpful and welcoming personality that the whole experience felt great. The video evaluation, assessment and pictures of the work that needed to be done was very helpful. The whole process right from driving in to the service center, to getting checked in, to following your progress, to finally the payment was extremely streamlined and smooth.
Aaron was informand personable.
I'm very satisfied with the service I received! Thank you!
Selena was great, the person prior to her never scheduled my car to get repaired, when I came in there was no record of me coming in for service that day. They sorted that out, then they had to order the part, if that would have been done prior to me coming in for service that would’ve happened. I brought my car in 7 days prior to, they knew what had to be repaired. I had to leave my car and take one of their rentals. It was inconvenient.
Very easy to communicate with, very nice and approachable, very helpful! A++++ experience!
Sam was great in helping me with the process in getting my vehicle serviced with no problems. Thank you Sam and keep up the good work.
Aaron was awesome. He was very friendly and outgoing. He made my experience with westside Toyota very enjoyable. He deserves a raise!!
Every one in the facility were not very professional and helpful but friendly
I will be back,
Thank you all for making this a great visit
Steven was very helpful in multiple ways. After receiving the Recall Notice a couple months ago I had not seen any status updates. I visited Westside Toyota on a Saturday and Steven researched the issue and found a resolution was available. He then proceeded to have an order submitted for the necessary parts. These arrived the following week and he contacted me to setup a time to have the Recall taken care of. He met me when I brought my Supra in and arranged for me to be shuttled back to my home. He called again my car was ready. Terrific effort and service from Steven. Great job!
Always Top! Love the new checkout process, too.
Aaron was courteous and professional. He made my visit welcoming and hassle free. A valuable asset for your toyota team.
A thank you to Steven Grillo service advisor at West Side Toyota North Olmsted who had a professional approach with my car repair concern on Wednesday afternoon February 25, 2026.
As I drove into the dealership wanting my car fixed of a mechanical problem.
He put me at ease and truly listened to me about my car repair concern and assured me he would do everything he could to get it fixed by that afternoon and he and the rest the staff at West Side Toyota of North Olmsted did. For that I am totally grateful.
Rest assured my wife and I will always take our two cars to West Side Toyota North Olmsted for our car's maintenance and repair and I recommend that you do the same and ask for Steven Grillo service advisor at West Side Toyota North Olmsted to help you. Steven helped me and he will help you too.
Aaron always does a great job.
My oil change and tire rotation was supposed to cost $79 because I had a discount card. There was an extra $9.89 charges for “shop supplies” added on. No explanation what those supplies were. This seems like a sneaky way to jack up the price. I’d think twice about coming back for service at Westside Toyota.
Everything was ok except the maintenance reminder notification was not reset. Not that big of a deal but just letting you know.
I was particularly pleased to work with the service manager Sam who made it possible for me to get my car back while I had to wait for a part to come in.
Toyota should really do a better job of setting their employees up for success - providing only 3 of 4 pieces of a part for repairs is unacceptable.
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