I brought my 2025 4Runner in for its first service visit. I had previously taken my truck to Toyota due to a cracked front piece that was hanging down and rubbing against my tire. Upon examination it was shown that bolts were never installed in the part. A ticket was entered. A few months later a recall was listed due to this being a common problem. I made an appointment to have the bolts added and the part replaced. The bolts were added to the BROKEN part without it being replaced. When I asked questions I was not given accurate information. No notes were placed on my account until I kept pushing. I finally had to request a manager. I am still waiting for a call to have my broken front piece replaced. As of this comment there has been no follow up. This is not a good experience.
Great service on my RAV4 hybrid recall appointment.
KJ was awesome! Super polite and always helpful! Highly recommend him due to his customer service!
Thank you for the service. Im on a very strict budget thanks for being patient with me. Wonderful staff. Customer service is a #100%
Everything went well and I was happy that Selena was able to get me in for service on short notice.
When I scheduled this appointment I knew the fuel door and sensor had to be replaced. I said I didn't want to schedule it until the parts were available. The scheduling agent assure me that would be no problem. Yet they are not. In addition if the Fuel Door had been repaired when I first brought it in (instead of "no repair was made" because the technictians managed to get it open) I suspect the repair would have been covered by my extended warranty. Because it wasn't repaired I had to break it open (on a Sunday on the interestate at a gas station) in order to make it home. When I talked to Ms Zimon about his she couldn't even be bothered to say she understood how I felt.
The repair was only supposed to be only supposed to to be an hour and 1/2. Came in at 10 and left around 2. No one came to me to tell me about delay or anything.
Cheryl M
I’m very satisfied the service
Selena did a great job explaining things to me and she added a coupon on my wheel alignment without me even asking about it. Great service from this queen!
Aaron was great! Very efficient and helpful!
Fantastic exceeded expectations
Steve was great! Total satisfaction with him and team.
Great professional staff. Quick and easy.
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