I wasn't happy with the service. To start I made an appt. for 0900 on Friday 27 Mar. I explained my driver side claiber / brake was sticking. I was told I was I would be contacted around 1200. Didn't hear a thing. I called and was told, he had 3 different techs.look at it and they were having trouble finding the problem. I was also told the guy who was really familiar with this issue was off and would be back on Monday. Richard said I could leave the truck and they would start on it first thing on Monday morning. 1230 Monday, I hadn't received any information. I call to see whats going on and was told there was a bearing in the drive train that needed to be greased or my leaf springs needed to be replaced. I told them them that made no sense as the problem was in the front brake. Fraustrated, I told him I would be right out to sort things out. When I arrived, I again told them the prblem was with the front brake. The service manager asked to do a ride along to determine the problem. During the drive he did explin to me of the bearing noise, but that wasn't the issue. He said they looked at the brakes and they looked OK. I told them maybe the caliber needed to lubricated. He said they can do that and it would take about a hour. I said OK, I will wait in the lounge. 1650, I go out to the service desk to see where we are on the truck. I was told they weren't able to get to it as all the tech were ****. Now I am really missed. I was told I can leave my vehicle for a third day and again told it will be worked on first thing in the Tuesday morning and I will be contacted around 1100 on my truck's status. 1130 and no call.I finally call and was finally told my truck is ready. I come out to pickup my truck and asked what they found: surprise a bad calipher what I told from the beginning. Now hoping everything was good, I go to get in my truck and find 5 insh spot of skattered melted chocolate on the passenger seat. Are you kidding me! Back to the service desk. I told them about the chocolate on seat and they said our techs wouldn't have sat in the passenger seat. I told them it was there Monday when I went on the drive along with the service manager and I sat in the passenger seat and had the same pair of pants I wore that day on and showed them there was no chocolate on them. So now I had to wait for the seat to be cleaned. Thank goodness they were able to get the chocolate out. So, I was very disappointed and frustrated with the service.
Richard went above and beyond what was needed to fix the two recalls on my Explorer. He was instrumental in procuring the parts for the first recall that had been waiting to be completed for quite a few years. When my Explorer was being repaired for the recent recall he noticed the old recall hadn’t been done and had the parts ordered and made an appointment to get it completed.
He was very nice and professional
You did a nice job. Liked the complimentary car pick up and drop off. Everyone friendly.
Richard is always so nice and helpful. I would live him to always be my advisor. Thanks to your team
Thanks for all the hard work
Richard provided an excellent service experience.
Provided great communication and clear explanation of what was happening.
Justin did a great job and made sure my time was not wasted even for a second.
Richard Hinz was awesome!! He thoroughly explained my vehicle options and did not push me towards additional options. Great experience!!
Richard explained everything. Was very professional.
Robert was very receptive to my concerns, and what I wanted in services. He went above and beyond what I expected. He is a very nice and polite service person. He did an exceptional job.
Work done fast and well. No new sticker to remind me when to come back for another oil change
Richard did just fine. However, for two Fridays in a row now, the employees seem to be in escape mode beginning 3 PM or so. Phones unanswered, no ride service available, few employees around, referral calls unanswered. A piss poor way to endear yourselves to your customers. Sincerely, Fred Wham
Debra was absolutely awesome.
Quick a d friendly service
When the mechanic tells me that he prints off the oil change sticker but never looks at it and that surely is the reason why mine was not accurate, it makes me wonder what else doesn’t he look at, I thought it was very unprofessional. The service desk crew did a great job with the system they had to work with and were friendly and supportive.
This was my first service visit since your recent renaming as Morris Smith. Same great service: same friendly, courteous staff in the garage. Deb did an excellent job of getting the car into service and keeping us informed. “I’ll be back!”
Deborah was delightful-patient and thorough; when an error in communication of what our car fully needed she took immediate action and made it right.
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