I’m totally satisfied with the service and I was able to redeem a coupon and saved $40.
Thank you
She was very nice and informative.
Was not informed that any vehicle scheduled for diagnostic purposes was 1-2 day lead time. As I tried to get updates all I would receive was I don't know. Overall had to get my vehicle towed to another shop costing another 300 plus dollars and still no running vehicle. Overall completely dissatisfied with the shop Overall. Will not be returning there at all again, for work or personal stuff.
Took 2 trips for same issue but codykept me posted and got me discount which made happy with all time and cost for a car I just recently purchased from the lot
Rachel was very helpful. More of my concern is that I was told work was completed and the vehicle could be picked up, however, turned out no work had been completed at all and had to leave the vehicle again. Appreciate the shuttles to/from place of work and delivering vehicle back to VA, but may be a situation to be reviewed to discover where the breakdown was.
Easy scheduling process, truck was ready on time with no issues.
They did a great job and were very nice about explaining things to me but, customers time is worth something. The wait time was lengthy. I have had these types of services done on previous vehicles and I didn’t wait 5 hours.
There is no need to contact me about this; I just think there has to be a way to speed up the process.
They were supposed to call when the truck was ready for pick up. They DID NOT call. We had to call them.
Great experience today for my first time service with Morris Smith. Richard Hinz was great and I appreciated a video on the inspection of my Bronco!
really enjoyed the videos of my car!! i didnt expect that!!
Friendly, efficient service. And I appreciate the added bonus of a ride!
Yes everything went very well Shantel was very friendly and courteous, thanks
She was pleasant, stayed in contact and explained any questions I had.
I appreciated her assistance today.
The support from Rachel was great. She was attentive and kept us informed on progress and what repairs were needed.
Thanks to Shantell for making my appointment so smooth!
Richard was amazing, he communicated throughout the process and was great a returning calls. He was straightforward and got the job done in a timely manner.
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