Poor communication between service department members. The receptionist "Eric" is less than helpful and did not send any of my messages to Shantel. He transferred me to only have it hang up and never told my service advisor I called. I've received service here several times and if not for the proximity I would not use this service department. Ms. Shantel is kind and trying her best but the service department needs a structural overhaul.
I was bringing my vehicle in for service and recall for my back up camera. I was specific about it. When I bought it in, they did the works service but they didn't do the camera. They claimed they had to order it. Now I have to schedule.another appointment for the recall crap.
I was told it’d be probably 1 1/2 hour wait because they were very busy. I only had to wait a little over 1 hour. The young lady was very nice but professional. I appreciate good customer service.
Shantell was awesome thanks for taking care of my service issue.
The issue with the vehicle was never resolved.
Hannah was very knowledgeable and pleasant to work with.
She was great and did an excellent job and made sure I was cared for in the best way possible
My car is a piece of crap and I couldn't sell it to you with a clean conscious
Richard was very professional and courteous. He explained thoroughly about my brakes,which i appreciated.
The team is friendly and informative and don't rush you through explanations about your vehicle
Shantell is organized and efficient.
Richard is always so pleasant to work with. He is never too busy, even when it’s busy. He is always very professional and is. Always in a positive mood when I drop my car off when he’s calling me to tell me it’s finished and when I arrive to pick my car up. It is nice to feel like I’m never rushed or an inconvenience..
Shantell was courteous and professional. Represents Morris Smith Ford well.
Ms Hanna was very helpful..everything was done in a timely manner. Very polite with as busy as she was ..she attended to all my needs and questions.
Shantell was great! Friendly, helpful, and listened to my concerns. I really appreciate her. Keep her on board!!
All of my questions and concerns were addressed, with an explanation of the recommendations. And I was in and out in a very short time.
Thank you! .
Shantell was very helpful and kept me informed. I will definitely ask for her when I visit your office again.
Service was performed in a timely manner. Recycling my used oil is benefit to me since I have 4 vehicles to service.
Efficient, professional and courteous.
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