Took a day off work excepting for an issue to be fixed. Then tried to charge me full price to diagnose an issue I already knew. Huge waste of time
This was the worst experience I’ve ever had. I finally got my car in to see if I needed the recall done in Sept. 2025. Yes, I needed my car repaired, was told it would take a while for parts to come in. I had no communication, so I finally call in Jan.2026 and was told I had my car repaired in Oct. (probably the reason for no communication). Finally, got my car in and tried twice to get an update on progress. No response. When I go to pick my car up I was handed my keys & paperwork and had to ask where my car was located. The whole ordeal was unprofessional.
Pleased with your service.
Amanda Peplow was great. Very helpful in every detail.
Worst experience ever in 40 years of buying a car. Mainly the new finance guy.
Professional work and done quickly
I wasn’t expecting Tyler to get my car worked on that day, but he worked it in and I was very pleased. The mechanic did a great job Tyler let me know exactly what what’s going on and when it would be ready so very happy with the service.
Amanda is great to work with and I appreciate how well she takes care of my Explorer ST and I.
Just received an email from the dealership with a limited time 15% discount for an oil change. Would have been nice if that discount was offered or available to me yesterday when I had my F250 serviced by you.
Excellent customer service. Superb communication with customer. Best technical expertise in area. Kudos to Richard for completing the work order ahead of schedule and for exceeding my expectations. Well done!
Amanda did an awesome job! She was quick to get the warranty coverage complete. The diagnostic check before the appt was quick with no wait time. Last time I was made to make an appointment. Really appreciated all the help getting me taken care. Thanks Michelle
As soon as I drove away, the splash shield came unhooked and starting dragging below my truck. This is the second time that I've left a service and something wasn't up to par.
The service was excellent.
we always go to amanda. we like her kindness you can tell she knows what she’s talking about when explaining what’s going on with the vehicles Amanda Job well done
I brought car in due to a slow leak in passenger side front tire. After paying for 2 new tires and a valve stem, That tire was 5-6 psi lower than the other tires and slightly below recommended PSI. Also, one of the 2 new tires was missing a cap on the valve stem. Minor issues, but the work lacked attention to detail and created a perception of sloppy work. Those are just the little mistakes I can see.
Fantastic Dealership. Sales and Service Department are the best.
Richard Hinz keep me in the loop during my entire Service Visit.
Brought my vehicle the day prior for a 0845 appointment. When I called at 1030 my vehicle had not been started...what is the point of an appointment ???? ????
Thank you for great service today.
No issues with Tyler. He was professional and patient. However, 17 days to repair/replace a ABS, TCM, and safety recall of brake maser cylinder is excessive to say the least. Tyler did good job of keeping me informed, but info should be pushed more than customer having to pull. And when delay after delay became frustrating, service manager never reached out to explain or reinforce message from service advisor.
Social