Kia Country of Charleston Auto Repair Service

The service was awesome

Very nice staff,the work was done in a timely manner

Service was good

Great job

I had a problem with the full intake manifold. You all help me by replacing the damage part and it was delivered one day and a half. Thank you for being prompt, understanding and professional with handling my unusual situation. Thank you for satisfying your customer by putting us first.

Your team deserves all the credit by making me feel as part of a family. Thanks for your excellent service.

They fit me in quickly without having an appointment for an oil change today. Everything went smoothly and I was updated as needed. The waiting room was comfortable and I appreciated the snacks and drinks available. Would definitely recommend this dealership for service.

I have had to return several times for the same issue. When I call and leave a message no one returns my call.

Service department took care of me even though I didn't have an appointment. Thanks

Fast service and friendly and accomodating staff. Much appreciated.

You are very welcome

Service was timely, completed in the time Laura gave me , and my car was cleaned!. Thanks, Laura and team.

Extremely pleased with service

I went for an inspection of my door on November 13. I was told at that appointment that they would contact me when parts arrived because I needed a new harness for my passenger sliding door on Kia carnival. I was told I would need to drop my car off for a few hours. I did not receive a phone call when the part arrived so I had to contact Kia to set up appointment. Had my whole entire day arranged for December 16 to bring the car to the dealership to have the door fixed. I was not offered a courtesy car for my three small children instead had to have a friend told us around in her vehicle all day long until I received the message my car was complete completed. We drove all the way out to West Ashley with five young children in a car to get to the dealership. My keys were handed to me by a service tech, and I was not even escorted to my vehicle to make sure it was in working condition. I arrived at my car and it was indeed not working. After the service manager and another technician came to the car they realized it was not working. I was told I would have to bring my car back again for another inspection and for them to complete the work. This has been such an inconvenient situation of what feels like complete incompetence. I was again told I would be called with a courtesy vehicle that will fit three car seat seats. Hopefully the call will be sooner rather than later. We have purchased several cars from Kia country and this is the first experience. I have been completely dissatisfied with.

All was great!

Service guys are awesome

The appointment went very smoothly and had great communication. Only thing negative I could say is that when I got in my car, there was a strong odor of gasoline. They did leave my driver side window open, I guess to air it out.

I am always pleased with the exceptional customer service I receive from Kia Country Charleston.

As always, great service and a warm welcome!

customer service was quick and courteous