Very nice and polite , the wait wasn’t very long and I got an oil change and my car washed .
Completely dissatisfied!!!!
2nd time there was issue with your service department.
They didn’t even address the 2 questions I had about the dash display and after 2 hours of waiting was told id have to take my key for the fob else to be cut . Charged me the same price I was quoted and did not finish. Thought I’d give your business an another chance after the first issue but I didn’t. So I wasted over 2 hours and didn’t even get the complete service I came in for. Not to mention how Jamie drove my vehicle back into the garage. Review your video. I didn’t think she was going to stop!!!! She also said the key for the fob was 25.00 then when I said just get and I will leave the price went up to 36.00 Will never recommend your garage. I promise I will leave a review on social media.
My original appointment time was scheduled for 1:00 when I came in at 10 I asked if they could get it in earlier if not I’d keep the 1:00 Alan said sure we can get in. Waste of my time and day and did not even get my service that came in for completed !!!????????????
Everyone is very friendly and professional acting! Thanks!!!
Very pleased with the courtesy and professionalism of everyone that I dealt with at Laurel Toyota.
Would have liked to get my tire rotation free since I bought the tires at this location.
Everything and everyone was excellent!!!! Very satisfied
I would not take anywhere else.
She did a very good job....
At this time I am happy with the work that was performed today. I was very very pleased with the service advisor. He kept me up to date on the work.
The reason I wasn’t 100% satisfied with my visit was that I had an 8am appointment and i never got my car back until almost noon. I asked for an early appointment so I could get in and out and that sure didn’t happen. Thank you.
Very personal and friendly customer service. Matt was so very nice. He reviewed everything with me afterwards and was very accommodating when scheduling my next service appointment.
I’ve had great experiences coming here for service! The dept is polite, on time, and reasonably priced. Will continue to come here!
After the service they forgot to reset the alarm on my screen saying service is needed. Also they did not update the sticker giving me the next mileage point for service. Lastly my Toyota ap suddenly can no longer access the car.
Staff was friendly and helpful. Vehicle inspection showed brakes needed replaced. Service gave options without being "pushy". All services were completed promptly.
The staff was very polite and took care of me and my situation. They went above and beyond my expectations. I will definitely go there again for service on my rav4. Thank you so much for everything.
I am extremely happy with Laurel Toyota’s service department. The front desk employees are fast and friendly and the technicians are excellent and competent. Ive heard a handful of horror stories in the GR Corolla community regarding servicing them, especially during the 20k service but Laurel Toyota has been excellent!
Matt was great to deal with - he made everything so simple even after an open recall was discovered! And the gentlemen that brought my car to me afterwards were wonderful!
I could not have asked for better service!!
Matt did a fantastic job!! Very Impressed with Service Today.
Great service. Very satisfied.
Nice and quick! All needed work done. Thanks!
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