Jamie did an excellent job. She showed patience and professionalism in answering my questions. Thank you Jamie ????
I had an appointment for a tire rotation and PA State Inspection. When I arrived I was told there was a recall that needed taken care of and it will take an additional 1 to 1.5 hours. I told the advisor that I will be waiting. I sat there for 4 hours until my vehicle was completed. That’s unacceptable!
Very thorough explanation f findings
My husband and I started going to Laurel Toyota in 2007. We were always satisfied with the used cars we bought there, and then later the new cars we purchased there. We haven’t been to another dealer since. My husband passed away in 2022, and when I had to buy a car by myself in 2024, I knew I would be comfortable at Laurel. I bought the new Rav 4 and traded in a Camry as well as my husband’s Jeep. I couldn’t have asked for a better experience. The people there, whether they are office staff, mechanics, or salesmen have always been friendly, kind, knowledgeable, and polite. I’ll be a customer there for life. This is more information than you needed, I know.
Alan and the crew trouble shot a noise that I was hearing and were able to determine the cause. I was not charged for the diagnosis. Had the truck in for an oil change. Washed truck before we left. Great service. Thanks guys!
Your welcome . I've had 3 or 4 Rave 4's.
Alan is a kind and courteous person. Very knowledgeable and honest.
The service team is great. Always explain everything and they are very fair and helpful about the maintenance being recommended.
Yes,I called with a emergency and I was in the same day, and they didn't even charge me for the visit. Very impressed, and most grateful. Thank you.
Terrific. Very satisfied Thank you!!!
Alan communicated promptly and even offered to inspect my vehicle instead of having me schedule a return visit
I am always treated with respect when I come to Toyota. Alan was very considerate. Thank you!
I was treated very professionally. Customer waiting area very accomadating.
Service was very helpful!
I feel your prices are way too high. And the fact you charge an extra 3 percent for credit cards is ridiculous. An operation as large as yours should easily be able to absorb what the card companies charge you. I will likely be looking for a new place to service my Rav.
Everyone is always very helpful and professional. My husband died 2 years ago. He took care of everything. Everyone is very kind and patient with me while I’m learning. I really appreciate that.
Matt did an outstanding job. Kept me in the loop. Well done.
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