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Real Reviews From Verified Customers

Service Center Review Summary

5 star 272 reviews 66%
4 star 93 reviews 22%
3 star 11 reviews 3%
2 star 19 reviews 5%
1 star 20 reviews 5%
Review Us
Thomas B.
5 out of 5
11/7/2025
The young lady at the service desk was exceptionally efficient and very pleasant. It is nice to deal with competent service advisors.
Ronald H.
4 out of 5
11/7/2025
Service is always good at Laurel Toyota
Charles S.
4 out of 5
11/7/2025
Everything was fine!
Donald R.
5 out of 5
11/5/2025
Job well done.
Christian S.
5 out of 5
11/5/2025
Thank you Alan!
Debra D.
4 out of 5
11/5/2025
Check-in was easy and quick. Appreciated being informed during the repair. Friendly staff. Repairs were explained and also upcoming issues were stated Only bad thing was the cost of part and labor (not Toyotas fault). We were pleased with whole process.
Timothy A.
5 out of 5
11/5/2025
I’m always treated so well by the service department, they complete all the tasks requested, and I leave with a washed car. I would recommend this agency.
Marian H.
4 out of 5
11/5/2025
The Toyota Service Dept. is ALWAYS friendly, reliable and ready to help any way they can! I was in a rush and they did their best to accommodate me! I was grateful.
Karen M.
4 out of 5
11/5/2025
This is the second time I didn’t get a car wash. I now have two car wash vouchers.
Kenneth P.
5 out of 5
11/5/2025
Service was great
Sharon K.
5 out of 5
11/4/2025
N/A
William R.
5 out of 5
11/1/2025
Alan was a breath of fresh air in the service dept. WHAT A GREAT ADDITION
Lucinda C.
5 out of 5
11/1/2025
Matt was totally helpful! We also had some paperwork issues which he worked out for us. Thank -you!
Ronald R.
5 out of 5
10/31/2025
Quick service. Communicated well to keep me informed.
John R.
5 out of 5
10/31/2025
The work was done flawlessly, I am very satisfied with the work that was completed. A job well done. I am an extremely satisfied customer
Kimberly S.
5 out of 5
10/30/2025
Anytime I have dealings with Laurel BMW it is always a very good experience. The people there are so friendly, always take care of my needs and are very efficient. I appreciate everyone there.
Arlene R.
5 out of 5
10/30/2025
I appreciated the updates. Alan was courteous and kind.
Randall B.
5 out of 5
10/29/2025
Great job!
Robert H.
3 out of 5
10/29/2025
Accounts receivable women gave me a hard time because she had difficulty running my card. The card was blocked. I never heard that before. I had to call the bank they said there is no issue. She ran it again and it worked find. Everyone else first rate.
Scott S.
4 out of 5
10/29/2025
Solid techs that solved a complex issue I have had with the fuel and air system since I owned the truck in 2019. Well done

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