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Real Reviews From Verified Customers

Service Center Review Summary

5 star 271 reviews 65%
4 star 93 reviews 22%
3 star 11 reviews 3%
2 star 19 reviews 5%
1 star 20 reviews 5%
Review Us
Frederick K.
2 out of 5
12/16/2025
Just went to buy a battery for my Highlander and it took over 30 minutes.
Lori W.
4 out of 5
12/12/2025
Appreciate the service department taking the time needed to determine the issue.
Robert S.
1 out of 5
12/12/2025
They seemed rude when I first came in. Sort of like standoffish. Like that's their territory and I don't belong, that type of thing. Then when it came time to pick up the vehicle, it's like they were in a hurry to push me out. I know in today's society that's the normal but, I'm not impressed.
Ronald B.
4 out of 5
12/12/2025
No problems - job well done!!!
Ann J.
4 out of 5
12/12/2025
Thank you oil change and inspection and tire rotation done!! Merry Christmas to you all!!
Donald S.
5 out of 5
12/12/2025
Good Service
Aly H.
5 out of 5
12/11/2025
service team was excellent thank you so much
Anthony K.
5 out of 5
12/11/2025
Ok Thank you
Jeffrey R.
5 out of 5
12/11/2025
They saved me alot of money. Originally diagnosed at almost $3000 and only cost less than $400. Extremely happy.
Grant W.
4 out of 5
12/8/2025
I’m just glad they found the problem.
Bonnie W.
5 out of 5
12/6/2025
I am happy with my Toyota service!
Michael A.
4 out of 5
12/6/2025
Jamie was very helpful. She was very patient with me in determining if I was up to a free oil change. Also, she kindly set up my next six month appointment with an inspection and made an appointment for inspection of my son’s car. She is a great nice service advisor and would recommend her to other customers.
Deborah S.
5 out of 5
12/6/2025
He was attentive and he did a good job.
Beverly S.
5 out of 5
12/6/2025
Matt was excellent! He was professional, friendly and knowledgeable. Laurel Toyota has always provided quality service!
David K.
5 out of 5
12/6/2025
Excellent job
William S.
5 out of 5
12/6/2025
Very pleased with the service.
Michael H.
2 out of 5
12/6/2025
Toyota warranty company says that the usb port problem was never sent to them. Matt told me it was rejected by the warranty company. More to come
George S.
4 out of 5
11/26/2025
Jamie did a great job.She made me well aware of problem with wiper blades, and even put some winter air in the tires. Hahaha I am very well satisfied with today's service
Jennifer L.
5 out of 5
11/26/2025
Thank you for all your help. Staff was courteous and professional!
Wayne W.
5 out of 5
11/26/2025
Very fast service

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