Service department is excellent! Everyone is really friendly and they give prompt updates about your car.
Excellence in service and interactions. Well done as always.
Alison is always very sweet and helpful whenever I come by! She makes me feel confident and comfortable about any services I may need and she takes the time to throughly explain things if I have questions.
It took over 2 hours to get an oil change and tire rotation.
Melissa is honestly a complete joy to deal with and provides nothing but clear, concise information. She also delivers over the top beyond expectations Customer service.
Exceptional service and thank you so much. Happy Holidays!
Melissa and her team do a great job every time that we're they're visiting Kia you're very lucky to have her on your team
The staff is always so friendly professional and helpful!! I drive all the way from near the kia on chatham parkway just for the ease of friendliness and quickness
The lack of verification resulted in unnecessary wasted time for me. My appointment was scheduled for 12:30, and I arrived before it. However, I was greeted and my vehicle was checked in at 12:30. At 3 p.m., I inquired at the service department desk and discovered a mix-up. My vehicle was still in the waiting area and had not been serviced.
A more efficient system is required to ensure that when a vehicle is brought in for maintenance or services. When the service dept clerk collects your keys and tickets/ tags the vehicle at checked in, when the technician collects the keys and paperwork they verifies and signs in to confirm that they are servicing the correct vehicle.
I sincerely hope I never encounter this situation again.
Waited for 1.5 hours before the car went into the bay. After several inquiries were made without explanation
Very professional and friendly service. Thank you
Fast friendly service!!!????
You are providing excellent service. Thank you
Melissa was great. It's not easy to meet people's expectations,especially when it gets to trouble shooting a problem that's intermittent. I also have to say everyone in the service department was happy and courteous. Thank you!
Although it took KIA corporation months to realize there was an issue and fix the window trim issue, I was appreciative of KIA Country of Hilton Head who ordered the trim kit and replaced the lost pieces and updated the window which had not lost the trim.
Very professional and courteous
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