Suntrup Nissan Auto Repair Service

My wife had scheduled recall work, giving the scheduler the recall# to set it up. When she arrived, she was first told that there was not an active recall for her car. Fortunately, my wife had brought the recall notice. After she showed it, she was told the parts weren’t in for the recall work and they have no idea when they will be in. My wife said it seemed like there’s a new system and there were issues which caused a chaotic situation. It’s understandable that things happen and I always note when she has a good visit but that was not the case this time. I worked a 12-hour shift at the hospital that day so my wife’s parents met her at Suntrup Nissan for the drop off and my mother picked up our son from school so she could drop it off right after work. Being told first that there was no recall and then that parts aren’t available for scheduled recall work didn’t meet our expectations. Thank you, Kevin

Excellent service

Great service.

Always appreciate the good work completed by the service individuals.

They forgot to wash my car, took care of it immediately. Good work

Very patient and helpful. 10/10

Bill stock is always pleasant, professional and he delivers great customer service.

Christian was great!

Good work.

Thank you for getting my vehicle in. I know it was a busy day. We had great service. Love the text updates.

Dave was great and friendly. Steve Toppins answered my questions

Dave was wonderful. Very communicative and thorough.

The people I worked with were great! The problem was the time it took! I made an appointment and it still took an hour and a half for a simple oil change! I have just pulled in past years without an appointment and been gone in 20 minutes!

Christian was very thorough and professional. I had a great experience.

Focused professional team.

Excellent service and job well done ????

Ryan was kind and attentive in assisting with the services done to my Nissan.

Kudos to the service department . Always very helpful and provide good service . Ryan is excellent !

Ryan was fine and good. I’m just frustrated it cost me $200 and the car didn’t have any repair done because we couldn’t find anything wrong. $200 is a lot for diagnostic that finds nothing

Ryan was prompt on answering questions and getting done what I asked good service and very professional