Suntrup Nissan Auto Repair Service

The issue was not fixed, even though I was told it was. The service department said the problem would be resolved if I used a manufacturer-approved cord, so after picking up my vehicle I went straight to Best Buy and purchased an Apple-made USB-C cord. That still did not fix the problem. My car still does not connect to Apple CarPlay through the USB-C port. I am extremely frustrated, especially because the video they uploaded shows the problem as “fixed” while the technician was using an Android device, of course Android Auto works, but my issue is with Apple CarPlay, and they knew that. I don’t understand why they didn’t test it with an actual iPhone, because when I use my iPhone it still fails to connect. Now I have to bring my car back on another day just to get this addressed, which is very inconvenient. I have to take time out of my day, pay for a Lyft to leave the dealership, pay for another one to return, and miss out on a full day of work because my car has to be serviced again. This issue could have been properly diagnosed and fixed today if the correct steps had been taken, and it’s very disappointing that it wasn’t.

Professional, quick and easy.

Good service. Love clean look of service department

I like my Rogue

Good quick service polite staff

No problem

Very professional and speedy Thank you

Great job. Thanks

Dave the best!

Christian has assisted me in the past with service and he is exceptional to work with

Ryan communicated well, I felt he was working for me to ensure the extended warranty we purchased when we bought our Pathfinder was honored. He was friendly and professional at all times.

Outstanding customer service

Dave is great and service outstanding

I was very impressed with the professionalism of everyone!

Always a pleasure bringing my vehicle to you all

Friendly staff, quick service and clean car. What more could I ask for?

Shelby should be cloned!

My wife had scheduled recall work, giving the scheduler the recall# to set it up. When she arrived, she was first told that there was not an active recall for her car. Fortunately, my wife had brought the recall notice. After she showed it, she was told the parts weren’t in for the recall work and they have no idea when they will be in. My wife said it seemed like there’s a new system and there were issues which caused a chaotic situation. It’s understandable that things happen and I always note when she has a good visit but that was not the case this time. I worked a 12-hour shift at the hospital that day so my wife’s parents met her at Suntrup Nissan for the drop off and my mother picked up our son from school so she could drop it off right after work. Being told first that there was no recall and then that parts aren’t available for scheduled recall work didn’t meet our expectations. Thank you, Kevin

Excellent service

Great service.