Bill provided exceptional service. He kept us informed and guided us through the process.
First time using service department. Shelby is the best! friendly, helpful and great communication skills. I also want to give shout out to ladies in cashier Dept with having to deal with helping me arrange my company to provide payment for the great timely service Nissan provided. Very impressed all around. Will be back and definitely recommend to friends and family THANK YOU!
It would be nice if I would have been asked if I wanted my car washed or if it was automatically done!
Bill was outstanding to work with. He was super helpful and answered all my questions.
Suntrup is such a great company. They are very customer service oriented. Their mechanics are top notch. Thank you for am excellent experience!
Unfortunately, this is the second time this location has wasted both my time and my money. A few months ago, I was told my car would be ready the same day around 5 PM. When I came at 5. I waited until 8 PM, only to be told the vehicle was not finished and would be ready the next day.
This most recent visit was even more frustrating. I came in for a simple oil change, yet my vehicle was there for nearly 8 hours and still was not ready. I was initially told it would be completed between 4:30 to 5:00 PM. At 4:01 PM, I received a text saying it would be ready around 6 PM. When I arrived at 6 PM, the receptionist informed me that my car had not even been touched.
Taking an entire day for a basic oil change with no transparency or accurate updates is unacceptable. Valvoline is a far better option and completes the same service quickly and honestly, which makes this experience even more disappointing.
You can also see my review for additional details. Because of these repeated experiences, you have not only lost me as a customer, but also my family members, and I have advised friends not to visit this location.
Ryan is always kind and considerate when I come in for service.
Good job excellent customer service he deserve a raise.
Ryan was a complete professional.
I really appreciate the outstanding help that Ryan provided on my tire situation. He was very knowledgeable about what I needed and provided that help with a terrific smile!
My oil change took over 2 1/2 hours with no explanation.
We arrived very early, only one other car was in the bays, and there were 5 techs. Don't waste my time!
I given one quote over the phone. Charged a different price. Never have I had to pay separately for a filter or the disposal of the oil
Christian was very professional and kept me updated on how things were going. Was early for my appointment and still got me in.
David was excellent, kept me informed in a timely manner, he made the whole process easy. Thanks David!
The quote was lower than the final price we were charged. I was quoted between $240-$260 and it was over $300. The tire valve stem was missing a cap on the new tire and the wheel was dirty- my husband brought the car home and washed it in our garage. My husband had to ask for a cap. The car was not washed. A huge disappointment. We bought 3, yes 3 new Nissans within 2 weeks. I expected more.
Robin L
Shelby was perfect and provided great service. However, this is the second time a scheduled oil change and tire rotation has taken almost two hours, which is frustrating for an appointment that should be fairly routine.
Very friendly and professional!
I asked to have the full size spare rotated along with the other four tires and it was not rotated.
Social