No one told me the vehicle had to be left overnight
They were great and friendly
I was very satisfied with my visit & the outstanding service!
Dave is always a pleasure and is always motivated towards the customers best interest while also maintaining integrity in his position. I appreciate the opportunities to work with someone like him.
Challene
Great service and friendly
I had an appointment for an oil change at 3 pm. I arrived promptly at 3:00 pm. I didn’t get checked in until 3:18. My car wasn’t ready until 4:55 pm. 2 hours for an oil change is ridiculous. I hope this can be improved.
2nd time David has helped me. A true professional, thank you.
Treated very well. That is why I use Suntrip the service work on my Frontier.
Website blows the assistant pop up is completely annoying No follow up texts or emails from appointment No updates on service while waiting I couldn’t get wireless to work on computer and parts department wasn’t helpful
Suntrup nissan all the way
From Checkin in to paying the smoothest
Everyone I dealt with was very good, except for the cashier. Her body language, tone of voice and permanent frown were off putting. She didn’t exude warmth or friendliness. She definitely wanted to be somewhere else. It was nothing she said, but how she presented herself.
I scheduled an oil change on the website for 1130 when I got there to check in was when I learned it would be 3 to 4 hours to complete the oil change because I wanted to wait instead of dropping it off
Very polite and professional customer service.
Great work from the whole team, including the helpful parts department. My visit was short and efficient. I hope all future visits go as smoothly.
Shelby Beeson provided exceptional customer service from start to finish. Shelby was professional, attentive, and took the time to clearly explain the work being done on my vehicle. This experience has completely changed my perception of automotive dealership service department! Thank you Shelby and the Suntrup team!
Kayla was new so I’m sure there’s a learning curve, but he did her best. I used to see Ryan Thoele but I guess he’s gone now. The cashier was not very friendly though. Didn’t even tell me where I could find my vehicle so I had to walk back and ask Kayla where it was. Need improvement here— after all, this is when you are collecting money.
This was my second time having my vehicle serviced here and I have been very pleased.
The girl at checkout wasnt remotely interested in quality customer service which has always been a pet peeve of mine for the 2 vehicles I've purchased there. My salesman was AWESOME & I'd buy from him again if it weren't for the service.dept. When yall got the car wash going again, my vehicle came out w 2 little chips on the druvers side window, when I questioned it, "Bob" wouldn't even come talk to me but sent the poor little guy out to tell me they dont address those sort of issues and it wouldn't have been possible the damage occurred there....haven't so e a car wash since. Tried to call and he wouldn't call me back
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