Ian was fantastic, kept me up to date on my vehicle and went above and beyond to help me. No one wants to experience car troubles but Ian made it much the process easier and stress free. I cannot thank him enough, he rocks.
Jeremy excelled and exceeded my expectations!
I always receive the best customer service ever. Ian and others are always respectful, knowledgeable, very helpful and understanding when it comes to getting service done on my vehicle. It is always pain-free although I’m always worried but my nerves get calmed down with the staff at Volkswagen on Lindbergh!
I was told my car needed to be there for an all day service. It was dropped off at 9 am. I asked if there was a way it could be done by afternoon since I lived 45 minutes away and have children to get to and from school. I received no notification of status update, tried calling multiple times after 3 pm without any answer and got notification through my VW app that my car was not worked on until 3:30 pm. I did not get a phone call until 5:35 PM when the service dept closed at 6pm. Very disappointed in the lack of communication.
I dropped off my car the night before for a 10:45 am appointment. I was told when I dropped it off that my vehicle probably wouldn't be worked on until thr afternoons. However, my car was never serviced because they were too busy with other vehicles. I did not hear from anyone all day so around 3:30 I texted asking if my car was finished. I should not of had to reach out. Someone should have contacted me to let me know it was not going to be worked on. If I had not reached out, I would not have known until I picked up my car. If the shop is that busy, then appointments should not be taken. I am completely dissatisfied with the experience and will not be returning to Suntrup VW. I wasted my time dropping & picking up my vehicle plus someone else's time just for my car to sit there all day. If they knew they were not going to even look at it, someone should have reached out to me rather than me having to contact the shop. The appointment calendar should not accept appointments if they can't service the scheduled appointments. We will no longer use this shop for any service on our two VW vehicles. Highly disappointed is an understatement.
Ian, the car fans still run and the check engine light is still on. I was told Friday afternoon come get your car. I assumed it was good to go. Then I got the thermostat thing. I drove it home and the temperature was right on click?
Please call me not sure what to make of this.
I love VE’s and your service team! They helped me with some questions I had about a warranty. Our family of 3 all own VW’s. I have my 2018 (Beetle) Bug, my son with his 2015 GTI and my husband with the 2019 Atlas. We have strangers ask us if we’re thinking of selling!! No way! A friend drive the Atlas and was ready to trade his SUV for the Atlas.
You have our business!! Zach Sutton, Judy & Adrian Baum
Jeremy was very nice and respectful and had my Tiguan done before 8am. I come from Poplar Bluff and get our oil chage up here. We have always had a great experience when we get our vehicle maintenanced.
Jeremy is friendly and accommodating. There was confusion pertaining to my scheduled appointment time. He assured me they would get the job done, and they did. He also made sure I received shuttle service. I am a long time Volkswagen customer and I am new to the Saint Louis area. Todays visit made me feel confident that I can trust Suntrup with future service.
Rick was courteous and professional in every communication, and was helpful in dealing with the warranty company for the needed repairs.
It was my first time coming to this Volkswagen dealership with a little bit of hiccup and they had to keep my car longer than I expected, but talking to Ben and Rick they done such a great job on keeping me updated on the vehicle how long it would take. Both of them were very honest and apologetic because of it took a little longer than they expected. I would always make sure if I need any help to come back to this location. The car is running really great and then they didn’t even try to overcharge me for extra work. So excited about the outcome.
The lady at the “checkout “ was unprofessional, unpleasant. I will not go into details but you should definitely have someone professional and friendly in that spot. Rest of the crew AMAZING!
Not a new customer and that’s why I come back. Satisfied customer again!
I was very happy with the actual Suntrup VW service. I was less than thrilled with the actual VW manufacturer making your team jump through so many hoops. If your team wasn’t as great as they were, it easily would’ve been enough for me to walk away, trade in the car and go to a completely different dealership. Rick Thayer (and team) is the reason I will speak highly of Suntrup. While I was frustrated to be without my car for 5-6 weeks, I did not have one single day where I didn’t know what was going on with it. He kept me informed, followed up every single time he said he would, even if there was no update, and advocated for me and getting my car fully repaired. Thank you so much to Rick and his team!
I appreciate everything, sincerely.
Expedient and courteous customer service experience. Thank you very much.
Was told when bought vehicle we would get free oil changes for 3 years we've had the car almost 2 years and when I went in there today they said it expired this is terrible marketing and a straight up lie to get a sell. I live over a hour away and it's hard for me to take off work to go up and spend $150 on a oil change when I told they would be free for 3 years the guys that did the service were good but don't lie to people
Jeremy and Ben were great. Thank you for your assistance. I appreciate you both!
Excellent service and great advice
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