We bought our car Friday, March 6. We were told it would be ready and serviced mid the next week. On Wednesday of the next week, Zach, our salesman called and said the car was ready, inspected, serviced, the key had arrived, but was not programmed. He hoped it would be programmed by the end of the day. The next morning it was not ready. We picked up the car and were given an appointment for service to get the key the following Wednesday at 1pm. My wife took the car then. After hours of waiting with no communication, she left. Today we picked the car up. STILL the key not programmed. We have an appointment for March 30 to take the car back for the key to be programmed. Would you be happy with this lack of service?
The staff was friendly and it made my experience easy!
I am always satisfied with my service. Ian is wonderful and the young lady that always checks me out. I love your waiting area. I always get good work done while I wait.
Great communication and great job with my car
Thank you. I'm impressed with your customer service. Codes were check, oil change is done, windshield replace and recalls taken care of very fast and cheaper than what a windshield company quoted me for just the windshield and install.
Tired of paying for just testing. Such a disservice to come to this place and keep forking money out for absolutely nothing. I will never purchase another VW again or from a Suntrup dealership.
Rick was great! He provided great customer service and helped us along the way throughout the process. He made sure we were taken care of and was very thorough. I really appreciate the service department and their efforts to diagnose and repair the car. We were very pleased!
Thank you Rick for the patience. I appreciate you
Rick was great, explained service to be done, loyalty program, car was quickly done and communication was terrific!
Do not contact me. I am not happy with your service or sales departments. I do not want to be contacted by your representative for any reason. Just leave me alone.
Thank you efficient as usual!
I was unaware that VW wouldn’t change my oil until 10k miles since the last. I picked up the car and no oil change was done. The biggest complaint is that no one called to tell me this prior to picking it up or when I scheduled it. I have to take the time to drop the car, find a ride, and then pick it up as well. Doing extra maintenance on my vehicle should be encouraged.
They have got to figure out how to do simple things like an oil change in a timely manner. I originally was scheduled as a waiting appointment, but was able to drop it off. There’s NO reason why my car took 8.5 hours from check in to get an oil change.
As always sevice was great , Ian Williams always takes really good care of me and im very satisfied with work done on my vehicle so thanks guys you rock i never think twice when there is a issue with my vehicle Suntrup it is
Ian was on top of every aspect of my repair need the second I pulled in the shop! He got a mechanic on the repair right away. This was a huge factor for me since the warning light came on while going to work! A job well done as usual !
Thank you for your service it was well appreciated.
Jeremy was great and easy to work with.I appreciate everything and everyone over there.
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