Service Center

Real Reviews From Verified Customers

Eduardo G.
5 out of 5
4/25/2026
Ok
Benjamin S.
3 out of 5
4/25/2026
I was completely satisfied with the service and the repair. Rick was cordial and great to work with. I would just ask that in the future I could be provided with a time estimate for the completion of the work, even if it’s rough. Thank you!
Guerard A.
5 out of 5
4/24/2026
I thank the staff of Suntrup Volkswagen dealership, they were very professional.
Jordan C.
5 out of 5
4/22/2026
Rick was awesome, thorough and helpful
James H.
4 out of 5
4/21/2026
Ian's probably the best service advisor I've ever had at any dealership.
Miodrag M.
5 out of 5
4/21/2026
You are the best
Carmelita C.
3 out of 5
4/20/2026
Don't like you can't wait for your car after a certain time for service. Had to call off from work.
Lydia W.
5 out of 5
4/18/2026
Everything went exactly well and thank you. It was great doing business with you.
Bernadine S.
5 out of 5
4/17/2026
Very good service
Janet H.
5 out of 5
4/17/2026
Thank you!
Kathleen W.
4 out of 5
4/17/2026
The team was so helpful when I had an unexpected flat tire. Thank you for taking care, communicating, and explaining!
Tom N.
4 out of 5
4/17/2026
Service was outstanding and the customer service was unequaled by any of the many previous dealerships that I have used in the past! Scott and Ian are the most knowledgeable and customer oriented dealership people that I have ever worked with! As long as those 2 are there, I would definitely buy our next vehicle there!
William S.
4 out of 5
4/16/2026
I had a very good experience today. No problems at all.
Carleton B.
4 out of 5
4/16/2026
Even added wiper blades at the last minutes. Excellent diagnosis and quick parts order and installation. You have the very best lineup of service agents.
Steven F.
5 out of 5
4/16/2026
Very happy with ability to get in quickly and have my problem addressed in a timely manner. I will be back!
Suvada B.
5 out of 5
4/15/2026
Everyone at VW is absolutely amazing! They are so friendly, intelligent, and actually care about the customers and their vehicles. The staff is just great! They answer all my questions even when I think I’m asking too many at a time! They are just great!
Latonya L.
5 out of 5
4/14/2026
Thank you so much! Ian Williams provided excellent service, and I’m very satisfied. I’ll definitely complete the survey when it comes through.
Grant W.
2 out of 5
4/14/2026
Was told I would get lifetime service when I bought the car from Aj. Was told that was untrue today. Will go elsewhere for service and sales. Jeremy was cool though.
Keith H.
4 out of 5
4/11/2026
Jeremy was great as usual.Nick from parts was awesome and the cashier as well. The oil change was quicker than I expected. Suntrup Volkswagen is a well oiled machine
Scott G.
5 out of 5
4/11/2026
Rick was very kind and understanding

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