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Real Reviews From Verified Customers

Service Center Review Summary

5 star 287 reviews 66%
4 star 95 reviews 22%
3 star 10 reviews 2%
2 star 21 reviews 5%
1 star 20 reviews 5%
Review Us
Shawn R.
1 out of 5
6/9/2026
Communication is an ongoing issue with this dealership.
Jennifer G.
5 out of 5
6/8/2026
Ian is always very helpful.
Kyasha S.
5 out of 5
6/6/2026
Jeremy, Rick, and Scott were amazing with getting my car serviced today! Thank you guys!
Deneen B.
5 out of 5
6/6/2026
Rick was informative and very pleasant. He provided great customer service. The cashier was also very kind.
Donovan O.
5 out of 5
6/6/2026
Rick is super awesome to talk to and always takes care of me when I come to get and oil change !
Amanda H.
1 out of 5
6/6/2026
The front left headlight is broken, yall told my husband the car was totally good. Totally understand it was brought in for an oil change and tire rotation. I just would assume that would come up when the car was looked over.
Matthew H.
3 out of 5
6/5/2026
I should've had my car inspected while I was in.
Marsha T.
5 out of 5
6/5/2026
I am very happy with the service I received and will recommend Suntrup to my friends. Thank you for all that you do.
Kori L.
5 out of 5
6/3/2026
Everything was great and very fast!
Zachary F.
4 out of 5
6/3/2026
Jeremy Hutchinson was excellent! At the end of my visit he was busy helping another customer, but still found time to answer a few questions I had. I really appreciated that.
Karen H.
5 out of 5
6/3/2026
A satisfied customer and VW owner for many, many years.
James K.
3 out of 5
6/3/2026
Jeremy was fine. I put a call in to management today but no response. Communication is terrible.
Sanel B.
5 out of 5
6/1/2026
If I got a phone call as well when my car was done with its service, that would’ve made the experience better. Otherwise I had a good experience, thank you!
Michael A.
5 out of 5
6/1/2026
Jeremy was very helpful, and I appreciate the video explaining what needed to be done. Thanks for the good service.
Kaylee M.
5 out of 5
6/1/2026
He was very nice had great customer service i would definitely come back!
William S.
5 out of 5
5/31/2026
Rick was a joy to work with and has a good sense of humor. We will definitely ask to see him again the next time our Passat comes in. Bill & Sue Strecker.
Taylor D.
5 out of 5
5/30/2026
Rick was amazing and so helpful!
Erick C.
5 out of 5
5/29/2026
Service was pretty quick. Attention I got was outstanding. I have nothing but good recommendations!
Esther J.
4 out of 5
5/28/2026
Thank you for the discount.
Michael C.
5 out of 5
5/28/2026
didn't take long for my service and a free car wash good job Suntrup Volkswagen team

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