Always amazing service with Jason
Very respectful and helpful I don't regret choosing toyota i will definitely recommend to ny family and friends GOD BLESS YOU ALL
Julio was very friendly and professional
I am so appreciative of his spirit of enthusiasm in his work and in his spirit of service to the customer. He really knows about cars and what they need to be road worthy. He is a real gentleman! I always leave feeling very secure in my 2005 Toyota! Thank you to all who work on the car!
Also! I would like to complement your family of personal. I had the need to stay all day to wait for the car and your employees were so eager to be of help and make sure my wait was pleasant! I am really grateful! God bless each of you!
Sister G
Nelson is very professional. He knows his business and is knowledgeable about his profession. Very pleasant to do business with.
Nelson is an excellent service rep; honest, helpful, and respectful. I will continue to ask specifically for him whenever I go to Wondries. Thank you for all your help.
Kanika is the best and also jason! Thank you for your understanding
Emilio provided great customer service
I can understand why this location has so many negative reviews. I brought my car in for an oil change for the first time and unfortunately the overall experience was disappointing.
From the start, the customer service felt lacking. Nelson (the service advisor) and the person at the Toyota merchandise counter, came across as unfriendly and disengaged. When I mentioned it was my first visit, Nelson seemed annoyed that I wasn’t already in the system and had to input my information. I also asked about shuttle or rideshare options and his response felt dismissive, he simply said they don’t offer that. At other Toyota dealerships I’ve visited, amenities like a complimentary car wash are standard but that wasn’t offered here either. Additionally, the oil change took about 2.5 hours which felt excessive for such a routine service.
My main concern is the overall attitude and level of customer service, which made the experience frustrating. The only positive note was the young employee who brought my car out. He was genuinely kind and courteous.
The office staff was unhelpful
Keep up the great work team
Nelson stated they are not to busy & I waited 2 1/2 hours & he told me usually the wait time is 2 hours. If I did not asked probably I waited longer when I told him I will make a comment about this he told me go ahead. I did not like his attitude at all poor customer service.
Jason did a fantastic job and my car was completed faster than originally stated. A shout out to Emilio my regular consultant. Too bad the NEW ownership doesn’t value older experienced employees. No family atmosphere here any longer. Too bad. I guess money is more important to the new ownership
Ernesto deserves a raise. cool dude and very helpful.
The up sale service too expensive, feel bad
Very professional explain with detail about the service that my vehicle will receive.
Mr Gallegos was very professional he answered questions and explained with service knowledge.I DO feel Toyota of Alhambra charges way too much for a brake and transmission fluid change on a car that is working well and has met ALL 5000 mile Service check up appointments since 2019.
Todd Tamaki did a great job serving my vehicle.
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