Emilio and the team at Wondries are fantastic, and their service was both quick and greatly appreciated. However, I encountered an issue during my visit. I went in for a nail in my tire and to address the cosmetic damage on one rim, which was on the passenger side when I purchased the car. This rim was covered under my wheel and tire package.
Upon receiving my car back after the tire change, I noticed that the wheel on the opposite side is now scratched on the face, as if it was dragged across the ground without protection. The outer rim isn’t damaged from curb rash; instead, all the spokes have chips in the powder coating.
The problem is that I now have another damaged rim, and the black chrome powder coating is not easily repairable. This has resulted in more damage than I initially brought in for.
To further elaborate on the issue.
Prior to the wheel replacement, some pictures of the wheel with the nail were taken. Those photos may show that there was in fact no damage to the wheel prior to the tire replacement.
Wondries Toyota has a great waiting area for customers who are waiting for their vehicle to get worked on. Gordon Li is very friendly and polite in dealing with his customers. Also, he explained the recommended work in details, he answered all the questions I had pertaining to my vehicle. Job well done!
They did a great job thank you .????
When I went to pick up my car, I asked who I could pay for the service and nobody was able to help me. They kept saying I would have to wait for Jerry to come back from lunch before I could get my car back. Eventually, after asking the third or fourth person, one of the customer service reps said he could help me and he was able to cash me out. Then outside it felt like I had to chase down a guy to show him my receipt so he could bring my car around.
Terrible service. Please return my call ****-****-xxxx
Totally satisfied and Todd is very professional as always
Jonathan was very helpful, friendly and he answered my questions. Will look forward to seeing him on my next checkup.
One of the best service representative I have come across. Really enjoyed his expertise n great attitude
Todd was great! Friendly, communicative and the service was speedy. Thanks!
Very good service thank you
Good service, and staff's
Jonathan was very professional and very helpful...Great experience..
Thank you Jason for the service and the reminders up to my appointment date.
Always amazing service with Jason
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