I had a really disappointing experience at this location in Alhambra. From start to finish, the customer service was poor and unprofessional.
When I first arrived, I was left sitting in my car for about 15–20 minutes with no acknowledgment. During that time, staff were talking among themselves instead of helping customers. One employee even reached into my car and rolled down my window without asking, which was uncomfortable.
When I went inside, things didn’t improve. The service advisor continued having a personal conversation with a coworker right in front of me instead of assisting me. It felt disrespectful and like my time didn’t matter.
Picking up my car was just as frustrating. At the cashier and parts counter, staff were again engaged in their own conversations while I stood there waiting to be helped. No urgency, no acknowledgment—just more waiting.
Overall, the lack of professionalism, poor communication, and disregard for customers made this a frustrating experience. I would not recommend this location based on how I was treated.
As always, Jason provided us with excellent customer service in a very family oriented and professional setting. Thank you, Jason.
Nelson is very Professional, Knowledgeable and Cheerful. He knows what the Customer service is all about. Thank You.
Service advisor Jason were very professional and great helpful with all the questions that needed to be answered. In and out make it so easy and update on point. Thank you Jason. Very happy with my service.
Mr.Samson is the best. He provides excellent service in every aspect. He's considerate, courteous and very knowledgeable about the maintenance of a car.
Emilio thoroughly explained the process for repair and claim submission. His estimated pickup time was spot on. He was kind and communicative.
Great service thank you Mr Nelson
Hands down the best experience I’ve had at Wondries Toyota since I started taking my car for maintenance. I’ve been a regular since 2015. Kudos to Gerardo for his exceptional professionalism, approachability, and efficiency.
Everything was just excellent thanks Oscar for your assistance
Thank you for your quick responses to my questions and my vehicle’s needs.Todd. It is appreciated.
Nelson was great polite and attentive.
Thanks to Toyota Wondries and Mr Jason Pysher, for you good job.
Service was awesome! Kanika does a great job and communicates well with customers!
Nelson was a lovely man very helpful. Thank you.
Great customer service, very polite and a great environment. Absolutely fantastic.
Good experience at Wonderies.
Danny provides excellent customer service, quick with communication, extremely knowledgeable, very good at what he does.
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