I made my appointment with Danny Llmaas and he was able to get me in on short notice. Super customer service. I am please with my new Toyota and the great care Toyota has showed me.
The service advisor pushed hard to sell me an $8,000 new transmission replacement, even though my 2019 Camry only has around 41k miles and the car was driving mostly normally with only occasional jumps. This upsell attempt was tied to a ‘free’ engine coolant replacement they offered, which felt like a tactic to build trust and then pressure me into major unnecessary work.
The advisor initially called to say the car was ready for pickup. When we arrived and I asked for the service codes, he said they were still working on it. He became much less communicative than he was over the phone about the transmission replacement — it seemed like he knew we were questioning the recommendation. He appeared angry, was typing very loudly, was unresponsive to questions, and made us wait unnecessarily. This behavior reinforced the feeling of aggressive upselling.
The overall experience caused significant stress and left me feeling taken advantage of. This is poor business practice. I have reported the matter to the California Bureau of Automotive Repair. I expect future service to focus strictly on the customer’s actual needs without aggressive upselling.
Service advisor: Emilio Ruiz. Technician: Christopher Solis (who recommended the $8,000 transmission as well as Emilio telling me there was no other option other than to replace my transmission for my car for $8,000 when my mileage was under 41K. Thank
Daniel and the rest of the crew made me feel safe to leave my car to be worked on and seeing everyone with smiles and greeting people awesome team work
Mr. Ruiz made us feel at ease with his informative, helpful, and professional demeanor. We look forward to working with him for future servicing.
I scheduled an oil change for Thursday at 3:15 pm. I brought my car in at 3:10 PM. I received the text message showing I was checked in and the status of my vehicle. I did not receive any call or notification that my car was being worked on that afternoon. I called several times and left messages and I was told that my rep was going to get back to me. He never did. I did not have a car to get to work the next morning. I had to borrow a car to get to work in Santa Monica at 3:30 in the morning. The next morning, I did not receive a call notification that my car was being worked on. I then had to call three times to get a hold of someone to then let me know what the statuses of my vehicle. I was then told that my vehicle was now going to start getting worked on. I don’t know why I would ever come back Wondries.
Julio is alwa6s very kind and professional. Service is always the best.
It took 6 hours of service and check the problem of my car.
I was supposed get my car by 2pm but nobody called.
I called 2x and by 6 hours then representative called me that my car is ready.
I will never be back here. Will definitely make sure anyone I know is aware of the ridiculous suggestion that the service department tries to scare you into thinking you need. I actually thought of coming here because of how close it was to my job. I will travel to Cabe Toyota where they actually know what customer service is all about.
Jason was really helpful with getting my services completed. He was easy to get a hold of for any questions and communicated well throughout the entire process. I had a very good experience.
Matthew provided phenomenal service and explained important information about the upcoming maintenance for my car, which I really appreciated. Everyone else who assisted me was great as well. From now on, I will definitely be coming here for all of my car maintenance needs. I would give Matthew a 10/10 for his excellent customer service. Thank you again for Matthew and the entire team for all of your help!
Really good service and always helpful
Excellent service and very friendly
No I am not satisfied. Came in with a check engine light walked out with check engine light & an oil change. Honestly I could’ve communicated better but just want the issue to go away. Please contact me back if there’s anything that can be done.
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