The oil change service too way longer than expected. Also the advisor did not bother to go through the multi-point inspection results with me as listed on my invoice. I will enlist another service dealership to assist me further on the recommendations listed on my own.
Very professional and helpful. The process was fas and smooth.
Gordon explained everything clearly. The service was completed quickly. Nothing to complain about. Good job!
Great work fast with paperwork. Got in and out
Thank you for taking good care of me. I was very happy!
I liked toyota of alhambra and also Daniel, who is a friendly and helpful person.
I appreciate Jason's great personality and customer service skills. Thank you so much Jason!
Di was extremely friendly and helpful. He answered all my questions and concerns. Today was my first time getting an oil change and he helped so well. He’s awesome!
She was very helpful sweet kind person I ever met thank you so much
They didn’t take care of the issues.
I had a really disappointing experience at this location in Alhambra. From start to finish, the customer service was poor and unprofessional.
When I first arrived, I was left sitting in my car for about 15–20 minutes with no acknowledgment. During that time, staff were talking among themselves instead of helping customers. One employee even reached into my car and rolled down my window without asking, which was uncomfortable.
When I went inside, things didn’t improve. The service advisor continued having a personal conversation with a coworker right in front of me instead of assisting me. It felt disrespectful and like my time didn’t matter.
Picking up my car was just as frustrating. At the cashier and parts counter, staff were again engaged in their own conversations while I stood there waiting to be helped. No urgency, no acknowledgment—just more waiting.
Overall, the lack of professionalism, poor communication, and disregard for customers made this a frustrating experience. I would not recommend this location based on how I was treated.
As always, Jason provided us with excellent customer service in a very family oriented and professional setting. Thank you, Jason.
Nelson is very Professional, Knowledgeable and Cheerful. He knows what the Customer service is all about. Thank You.
Service advisor Jason were very professional and great helpful with all the questions that needed to be answered. In and out make it so easy and update on point. Thank you Jason. Very happy with my service.
Mr.Samson is the best. He provides excellent service in every aspect. He's considerate, courteous and very knowledgeable about the maintenance of a car.
Emilio thoroughly explained the process for repair and claim submission. His estimated pickup time was spot on. He was kind and communicative.
Great service thank you Mr Nelson
Hands down the best experience I’ve had at Wondries Toyota since I started taking my car for maintenance. I’ve been a regular since 2015. Kudos to Gerardo for his exceptional professionalism, approachability, and efficiency.
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