The service was great. However bit surprised to see $7.19 + Tax additional charges.
AJ was awesome as always!!! I have been a customer for close to 20yrs and have always had good service. I hope the new owners keep up the good service.
Honestly, I can't believe that the dealership did not torque the lugnuts properly. I have never been able to remove lugnuts by hand. This is extremely dangerous.
Itseemed the Return shuttle forgot about me.
No effort made to serve customers in the order they arrived. I had a 7am and two cars that arrived after me were helped first because the service rep in my bay was slow.
He tried to help but communications were not working with me - service dept. & him but he tried his best .. have to come back next week & try again …hopefully they will figure out the problem & fix it
Wow he did an amazing job!
RO#969140, The Toyota maintenance recommendation at 20,000 miles required a tire rotation. On my multi-point vehicle inspection report “tire rotation” was not checked. Additionally, when we bought the vehicle from Don Jacob’s Toyota we were guaranteed a car wash voucher with each maintenance visit, I didn’t receive a voucher with yesterday’s service. I sincerely hope that with the sale of Don Jacob’s Toyota that the family friendly atmosphere and promises were not sold off as well. Jim Carter
Chris & your entire team were excellent. Appears the issue with my newer to me 2022 RAV4 was a bit of a frustrating situation (pin hole in the gas line). I appreciate Chris’ attention to detail & keeping me informed. In this case I can say “Three times IS a charm.”
To all, Thank you!!
Gilberto was friendly, attentive, and provided excellent service.
The service man was very good and thorough with his explanations. That said, $109 for an oil change is ridiculous! I will not be back.
Rigo was very helpful and courteous -thank you for such great customer service
Shuttle is a great service!
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