Thank you, Paul! Helpful throughout the entire service.
Adam is ALWAYS ON POINT, courtesy and timeliness personified!!
As always, excellent service!
I have been very satisfied with the service I have received from Metro Lexus!
I thought Cassie was very helpful and patient with me as we decided my service would take longer than I expected and she arranged a loner for me.
Cassie was engaging and professional. Answered all of my questions and kept me at ease. Outstanding performance!
Better expectations should have been set on when car would be ready. When we dropped it off at 9am I had no idea it wouldn’t be completed until the next day. Had I, I wouldn’t have declined the loaner. As a result today without a second vehicle created logistical issues for us getting to and back from work.
I was very pleased, Jeffery Is a very good advisor
Jeff does a fantastic job explaining what services are needed for my car. He also keeps me updated on the progress of my service.
This comment was not for my servicer Travis. It’s the guys in the back…. I literally came for an oil change- Front light bulb out and rotation. $333 was estimated walked paying close to $1000. What I know is some of the stuff was questionable. For example you can show me the filters dirty but not the belt. When I did sen the belt and it looked fine to me… not worth replacing. I replaced it blindly before seeing the picture. He said my windshield wipers needed replacing. Nope just put new ones on the week before. They seen the miles and immediately thought car need this and that… they started ranking up the total unnecessarily. I really trust you guys, but the trust got broken on Saturday!
Always impressive professional and friendly service by all!
I always a positive at Metro Lexus in Bookpark. Everyone is so friendly.
It is always a please to work with Jeffery Miller!
I waited 3 hours for my maintenance when I was told it would take 1.5 hrs. There was a recall that needed fixed and I would have liked an update that it would take an additional 1.5 hrs.
Cords is a gentleman and an ultimate pro! Pleasure to deal with.
My experience was great as usual. From the beginning driving into the service lane, to Travis doing a great job explaining everything from my service to operating my loaner car, to the communication about what else was needed to be done, to picking up my car. Everyone was professional and friendly. I’ve always had an excellent experience at Metro Lexus!
Jeff always does a great job! very knowledgeable, I’d recommend him to anyone looking to have a long term advisor for their Lexus
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