Lexus of Cleveland Auto Repair Service

Cordis is always great as are the other service reps. A pleasure.

A1 service

Joshua was attentive and knowledgeable

You didn’t have my car today, yet I am get texts saying you did. Maybe look into that.

Surrounded by Awesome people helping provide a friendly, quality service. Paul did a great job leading the team. The team is as good as the vehicle! Love Lexus.

Jeff was amazing. He always goes over and beyond my expectations. Thank you

Normally I am thrilled with the level of service, attention to detail I receive at Metro Lexus. However, my most recent visit for an oil change left me wondering if I should seek out another service provider. I was advised by the service rep there was “debris” on the battery and it would be $65.00 to remove it. When I said that seemed awfully high to clean off a battery, the rep said it was actually more, but he had gotten them to come down to $65. I asked if this wasn’t something I could do myself, he sheepishly replied, “Yes, you probably could. When I got home and lifted the hood I found a battery terminal that I cleaned off with watts from my garden hose and some Coca Cola in five minutes. I have raved about the Metro Lexus service experience since I bought my car three years ago. But this experience has left me wondering if I should be looking for another service provider I trust won’t gouge me on the major repairs and ultimately a new dealership to purchase my next vehicle from.

My first experience with Gabriel and Metro Lexus. Very easy and professional all the way around.

Could not have been easier, quicker, or less expensive. The whole team anticipated questions, and their responses made me feel very comfortable. Thank you.

Gabe was great. Very knowledgeable and kept me updated on my car.

Thnku and great.

Adam is a pro!

Service was great. That car is garbage.

Thank you for making having the maintenance done on my vehicle such an easy process I couldn't be happier! Stephanie S

Ok

Paul did outstanding job I always recommend the service department because of people like Paul.

Always good at his job.

A misunderstanding on price was a problem. The price would hav been 180 dollars more than I expected. Paul did split the labor cost and Iagreed to that price. Otherwise everything was good as usual..

Keep up the good work!

My vehicle has not been serviced by Lexus. I think you have the wrong person. I brought my vehicle in last week but did not leave it with you after I was told that I would have to pay for services that I thought would be covered under my warranty.