Upon coming in to get car after front end corrections were made on original factory front end finish issues (wavy, not smooth front grill next to hood), I discovered multiple (12-15) paint and finish issues not completed at a satisfactory level. Manager agreed with my assessment and commented on disappointment with completed job. Car is back in for additional finish work. This is my first time with the Lexus Customer Experience, I purchased this vehicle because of the Lexus reputation for superior fit and finish. I am hoping for a better outcome on this attempt at the repairs.
Continuous updates. Very professional
Cordis is great - friendly, professional and consultative.
I adore your team!! I think you are all amazing and I am a satisfied and loyal customer! Thanks Jeffrey!!
Jeffrey was very knowledgeable and helpful
I love my vehicle, the information I got today was appreciated! Thank you! Jeff!
Quick timely service ????
Always an enjoyable experience.
The valet car that was sent to me was filthy and they returned my car and it had not been washed. I have always valued Lexus because of their service but recently I have been very disappointed. I have been a costumer for over twenty years, maybe it is time for a change.
Mr Miller was very professional. He took time to explain the recommendations on the car to me and was very helpful.
Adam was so friendly & kind. Actually remembered me when I came to pick up my car! So thoughtful!!! Love Lexus!
My service technician was Paul Cooper. Paul was informative, explanatory when I didn’t understand, pulled up my RX’s history to brighten my memory and above all he was responsive to my questions and worries. Really no worries there at all! Great experience and I truly appreciate the valet service! It saves me time and saves me the frustration of dealing with traffic!
Metro was great as usual Thanks
Best regards
Sam W
Always excellent service!
The valet vehicle was filthy. The Lexus Class A service is seemingly a thing of the past.
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