Lexus of Cleveland Auto Repair Service

Jeff and the team did a great job as usual

Good service. Got me in and out quickly and my vehicle was well cared for. Car wash and gas were a nice touch. Thank you.

Jeff explains things thoroughly so that we understand the complete scope of work being performed. Always awesome service. 5 stars.

It's always great, I have been using your service since 2004 with my first Lexus vehicle. Keep up the good work.

I always received wonderful service from Lexus. Thank you so much.

Everyone’s your dealership treated us with kindness and professionalism!

Awesome

Paul was efficient and clearly explained everything about my service appointment. He thoroughly answered all of my questions too.

Great service

Thank you again for the exceptional service!

Very professional

Very professional. Great service.

Satisfied with how everything was handled from start to finish. Thank you!

Great service and promptness by Adam. Great day to be a Lexus owner

We bought the car as certified few months ago with 5 year warranty. First time. My husband took it to car wash, the roof started leaking. He immediately stoped at service and was told that it’s normal and nothing wrong with the car. Same thing happened second time. Finally third time service found an issue and told my husband they have to order a part and will call when it’s in. On the way home , the rubber part from the roof fell on my husbands head and he had go back to get fixed. A month later we still havent heard back so my husband called to see what’s going on. Service told him to wait couple more weeks and made an appointment. Kept our car almost 2 weeks saying the part was late. All this time service associate was telling my husband that the Lexus normally doesn’t cover it and pretty much they doing us a favor. When I came to pick up the car, the associate told me the same thing. How is it possible when we literally just bought this car and it’s certified and immediately started leaking. We’ve bought Lexus from this dealership before and always had good experience. I think this is the worst one we’ve had.

Adam makes me know a Lexus will always be our vehicle of choice. Promote him and give him a salary increase. FYI I just met Adam today. Fabulous service member.

Jeffrey was very pleasant to work with. Very pleased with the service.

Cassie was wonderful, professional and very helpful!

Autumn was great

You should have snacks!