Everyone very accommodating. Thank you. Work was done quickly and explanation of condition of the car were very clear..
Jeff was a great to me and my Lexus well done Jeffrey absolutely a great job. Thank you
Ian was very attentive to my Car and my questions! The car looks great. Thank you
Cody provided great service. He was knowledgeable and kept me informed as to the progress on my vehicle. He was pleasant and courtyard well. Thank you.
Jeff did a great Jo keeping me igormed on the status of the service of my 2 vehicles. His customer service skills are excellent & he is as asset to your service team. Will be asking for him again In the future.
Mr. Cordis Bunch was very helpful to me, and he was very polite and he explained the problems with my vehicle in a fashion so that I could understand them.
He is a quality technician, and I was grateful for his help.
Everyone I worked with was very professional
When I left Lexus today I was unable to open the back door (trunk)
The service done on my car by Paul Cooper was satisfactory. IHowever, I also had an IT issue with my Digital Key. Tysean was very helpful in trying to resolve the issue but my digital key would not connect with my car. Tysean called the Lexus support number who also failed to resolve the issue. This man then consulted with the 3rd level support who also could not resolve the issue. They ended up telling me that the IOS in my iPhone 13 (2 years old) has not yet been tested. This is not satisfactory. I am traveling to Florida in a week and will be down there with only one key and no digital backup while I continue to wait for my second fob. I know fobs are available because you sell them. I would like to receive my second fob by December 27.
Jeffrey was proactive, explained solutions to possible problems, made good suggestions and kept us updated as to the progress on the car. I was very pleased with the service offered by Jeffrey.
Jeff took time in his busy environment to explain everything & keep me posted on progress.
I asked driver to put gas in ,was not done. Also want explanation on current recall if I need?
Excellent service, caring, kind and courteous! Always a pleasure.
Cordis is very friendly, knowledgeable and helpful.
My experience with the overall communication with the dealership was disappointing. I called multiple times with no answer and no voice-mail- would keep ringing and then just disconnected. I felt I had to constantly make the calls to get updates. When I was able to leave voice-mail, I didn't receive a return call - I had to keep calling. Didn't feel as valued as I have in the past.
Wonderful people and excellent service
The service manager went above and beyond to service my car!
The repair took a little longer than I was initially told.
My service appointment with Jeffrey was excellent. He is very knowledgeable and professional.
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